Sr Solutions Manager
1 month ago
Hi there We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet
Who We Are
PAR Retail with its Open Commerce® product suite and patent pending Wallet Steering® System, empowers Convenience & Fuel Retailers to gain more share of wallet and customer lifetime value than possible with any other solution provider. PAR Retail's unified Open Commerce product suite consists of: Activate for Intelligent 1:1 Loyalty, Transact for Contactless Commerce, and Experience for Cross-Channel Customer Experiences. PAR Retails solutions are supported by a set of subscription-based program management services and are contractually backed by its 1.5X Performance Guarantee.
What You'll Do
As a Senior Manager Solutions - Implementation, you will play a pivotal role in ensuring the successful adoption and implementation of PAR Retail's Open Commerce Platform and related solutions for our Enterprise Fuel and Convenience store customers. You will be responsible for overseeing the post-sales process, leading the discovery and on-boarding processes, and driving customer success initiatives.
Position Location
Remote – United States
Pay Band / Compensation
The base salary range for this position is $120,000 to $165,000 USD per year commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
Responsibilities + Activities
Customer Engagement: Build and maintain strong relationships with Enterprise Fuel and Convenience store customers, understanding their needs and ensuring alignment with PAR Retail's solutions.
Implementation Management: Lead the end-to-end implementation process, from project planning to execution, ensuring timely delivery, quality, and customer satisfaction.
Solution Customization: Collaborate with internal teams to tailor PAR Retail's Open Commerce Platform to meet the specific requirements of each customer, providing solutions that drive value and address business challenges.
Technical Expertise: Serve as a subject matter expert on PAR Retail's technology stack and solution offerings, providing guidance and support to both customers and internal stakeholders.
Team Leadership: Manage a team of implementation specialists and post-sales consultants, fostering a culture of collaboration, innovation, and continuous improvement.
Performance Monitoring: Track key performance metrics related to post-sales activities and implementations, identifying areas for improvement and implementing corrective actions as needed.
Customer Success: Proactively engage with customers and the Customer Success team to drive adoption, usage, and expansion of PAR Retail's solutions, ensuring maximum value realization and long-term partnerships.
Product Improvement: Proactively engage with, and collaborate with, the Product Management team to drive product feature enhancements that enhance or improve the implementation experiences of our customers.
Experience & Skills You'll Need
Minimum of eight years of relevant work experience
Bachelor's degree in Business, Computer Science, or a related field or equivalent work experience Proven track record of success in post-sales roles within the software industry, with experience in solution implementations and customer success management.
Deep understanding of the Fuel and Convenience store industry, including knowledge of industry trends, challenges, and competitive landscape.
Strong leadership skills with the ability to motivate and inspire cross-functional teams towards common goals.
Excellent communication and interpersonal skills, with the ability to effectively interact with customers, partners, and internal stakeholders at all levels.
Experience managing complex cross-functional software implementation.
Reports To
This position reports to the Sr. Director Platform Delivery
Additional Information
At PAR, we believe we will win or lose based on the culture we build.
Our culture is built on 4 values
- Speed – we are the kind of people who do not wait for the elevator
- Ownership – we want owners, not renters
- Focus – success is built from focusing on what matters most
- Winning Together – for PAR to win, we need our customers, our employees, our suppliers, our shareholders, and our community to succeed
We believe by committing to these values (and more) we can build a cultural spirit that, combined with our products, will create years of long-term success.
**PAR Retail has a unique way of working that is grounded in what we call Team Chemistry. Team Chemistry happens when people with complementary aptitudes and skills collaborate to leverage each other's strengths while supporting each other in the areas that are less natural/harder for one team member than they are for another. Team Chemistry is rooted in a handful of core practices that we deeply value at PAR Retail, including self-awareness, vulnerability, empathy, and the expression of genuine care for one another. Leveraging Team Chemistry empowers us to combine our strengths together in a manner where we achieve multiples more together than we could individually.
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.
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