Shift Lead
1 week ago
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
The Nothing Bundt Cakes (NbC) Shift Lead works alongside the Bakery Manager and team members to create the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Shift Lead shares in team leadership and collaborates with the Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the retail part of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.
Accountabilities/Duties:
- Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
- Partners with the Bakery Manager in leading all aspects of the guest experience, brand and merchandise presentation and inventory control.
- Supports the Bakery Manager in recruiting, selecting and training team members and directing daily work responsibilities.
- Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
- Assists the Bakery Manager in executing operational and administrative responsibilities, team scheduling and supply ordering.
- Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
- Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
- Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.
Knowledge, Skills, and Abilities:
- Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
- Has the ability to delegate tasks, communicate clear expectations, direct others work and manage performance.
- Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
- Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
- Demonstrates strong learning agility, with a passion to grow and excel.
Education, Certifications and Work Experience Requirements:
- High school diploma or GED; post-secondary education is a plus.
- 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role.
- Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
Work Availability:
Must have the flexibility to work various shifts, including early mornings, afternoons, and weekends.
30 to 40 hours a week.
$16 - $17 based on experience with willingness for potential advancement.
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