Precision Ag Support Center Technician-2nd shift

3 weeks ago

Sioux Falls, United States C & B Equipment Full time
Job DescriptionJob Description

C & B Equipment, one of the largest John Deere dealerships in the US, has an opening for a Precision Ag Support Center Technician-2nd shift at our Field Support Office in Sioux Falls, SD. Our call center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Essential Duties:

  • Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
  • Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
  • Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
  • Take responsibility to ensure customer interactions always result in an effective and timely solution.
  • Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
  • Participate in ongoing training to continually develop technical knowledge and skill sets.
  • Develop and deliver training to customers and employees during off-season periods.
  • Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
  • Follow Case Management requirements (problem/resolution).
  • Maintain a clean work area and perform work in a neat and orderly fashion.
  • Follow all safety rules and regulations in performing work assignments.
  • Complete all reports and forms required in conjunction with work assignments.
  • Account for all time on a timecard and for all material used in performing assigned duties.

Qualifications:

  • Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
  • Flexibility to travel to stores when required
  • Ability to problem solve by using all available resources
  • Outstanding customer service and communications skills
  • Ag industry knowledge-preferred
  • High school diploma or related required
  • Related technical degree preferred
  • Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling
  • Valid driver’s license and a safe driving record

Employee Benefits:

  • Competitive pay based on your experience
  • Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with Company Match starting immediately, generous parental leave for both moms & dads, and much more.
  • Progressive Paid Time Off and Paid Holidays – starting at 3 weeks of PTO in the first year.
  • Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
  • Make an impact – You will participate in our annual Community Impact Day where we give back to the communities where we work and live.

To learn more about this exciting opportunity with C & B apply today



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