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Service Technician 2

2 months ago

Schaumburg, United States Open Systems Inc Full time
Job DescriptionJob DescriptionService Technician 23 Months ContractHoffman Estates, IL 60195
Description:

Must be willing to travel 90+%, service area is southern Illinois.

Key Responsibilities:
Provide field service and customer support for Siemens Healthineers' Atellica line.
Perform maintenance, troubleshooting, and repair of equipment.
Collaborate with customers to ensure optimal performance of equipment.
Qualifications:
Willingness to travel extensively (90+%).
Bachelor's degree in Biomedical Engineering or related field, or equivalent military engineering experience.
Experience in mechanical engineering, field service, or as a chemistry lab technician with mechanical skills.
Strong problem-solving abilities and technical aptitude.
Preferred Experience:
Previous experience in a lab technician role or similar.
Familiarity with automation systems and equipment.
Location:
Remote position with travel primarily in southern Illinois (Decatur, Springfield, Champaign). Ideally looking for candidates based around the southern Illinois area. Potentially they could be based in St. Louis, however some candidates are not will to travel due to traffic delays to crossing the bridge into Illinois.

Responsibilities: The following are the core responsibilities for the CSE 1 and 2 positions:

1. Uptime of customer equipment: Diagnose problems and directly repair customer equipment for assigned instrument product lines.
2. Resource Management: Minimize the costs of servicing customer equipment.
3. Customer Satisfaction/Business Development: Provide service that supports high levels of customer satisfaction; support/develop Service business.
4. Administration: Conduct administrative and support tasks as required by Siemens and Service Management.
5. Meet all Key Performance Indicators (KPI's) of the business for your position.
6. Ensure that all required training courses are completed on time and sign off completion in the system.
7. Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
8. Customer follow-up call for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.
9. Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and/or updated processes).
10. Work directly with 2nd level support as required.
11. Additional Individual Responsibilities as required.

Please see posted job profile for all information.

Competencies: The following are the core competencies for the CSE 2 position:

1. Knowledge of Siemens Medical Solutions USA and Siemens Healthineers as a company:
New Hire Orientation
Legal, Compliance and Ethics Training
2. Knowledge of relevant procedures, processes, and standards:
Policies, procedures, process as required per the CSE Handbook
Demonstrate understanding of the safety procedures/guidelines of biohazards, PPE, etc. in the laboratory environment
EH&S curriculum per Regulatory and Compliance Management
HIPAA/PHI Curriculum
Quality Management Systems knowledge (i.e. SKB's)
3. Other competencies highly specific to the role:
Relevant technical training courses
General knowledge of Clinical Workflow
Can learn new mechanical and technical concepts and equipment changes as required
Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
Become proficient in diagnosing problems
Application of basic networking theory
Can operate the instrument to generate results for all major customer applications in order to demonstrate and check operation
Can identify major parts (assemblies, sub-assemblies, and components) and understand their function
Can demonstrate in-field basic understanding of most content taught on assigned instrument product lines at the Training Center
Knows safety procedures/guidelines for instrument product lines
Understanding preventative maintenance and Update procedures for the assigned equipment
The ability to complete and assist in the installation of assigned instruments as required
General understanding of the principles of electricity, power supplies, and grounding
Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website-Engineer Tools).
Meet and maintain requirements and responsibilities of company vehicle compliance, i.e. vehicle maintenance, driving requirements, etc.

4. Communications/Relationship Competencies:
Demonstrate excellence in customer communications
Time management
General writing skills
Interpersonal relationship / teambuilding skills
5. Additional individual competencies as required.

Experience:
CSE 1 Experience: Structured introduction and skill training + up to 2 year experience
CSE 2 Experience: 3 year vocational training + 3 to 5 years practical and specialized experience, or specialized qualification needed