Restaurant Host/Cashier

2 weeks ago

Norfolk, United States Perkins Restaurant & Bakery - CyHawk Hospitality Inc. Full time
Job DescriptionJob DescriptionCyHawk Hospitality, Inc., franchisee for Perkins Restaurant and Bakery is now hiring Hosts/Cashiers for our Perkins Restaurant in Norfolk.

Stop in any time to apply at:
1229 W. Omaha Ave. | Norfolk

Benefits of working for us include:
1. Supportive ownership that believes in family
2. Closed on Christmas Day
3. Yearly anniversary checks for continued employment*
4. Free Employee Meals and family discounts*
5. Competitive wages for your experience
6. Paychecks delivered weekly
7. Flexible hours & schedules
8. Structured training program for all positions
9. Referral bonus for great employees who recruit other great employees
10. Career path that rewards you financially for your advancement within the company*Ask manager for details

SUMMARY OF POSITION
Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and quality of work environment as directed by Manager on Duty. Controls the flow of business in the dining room so guests feel welcome and comfortable. Check out Guests at the register. Provides genuine hospitality to each guest ensuring their dining experience is highly satisfactory.

POSITION ACTIVITIES AND TASKS
  • Host Activities and Guest Interaction
  • Reports to work well-groomed, in clean and proper uniform and at all times practices good personal hygiene.
  • Opens the door as guests enter and leave the building.
  • Uses greeting, seating and waiting list procedures. Seats guests in a friendly and timely manner in person or on telephone.
  • Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
  • Completes wait sheets
  • Greet and Seat Welcome new Guests as they arrive and show them to their seats. Make a friendly first impression. Describe features, soup of the day, etc.
  • Take Cash Check out Guests at the register. Ask Guests, How was your meal and service? Thank Guests and invite them to return.
  • Hospitality Move through the dining room regularly and ensure Guests have all items needed. Be attentive make Guests feel special.
  • Sell Bakery Offer specific suggestions for take-out bakery items. Efficiently package to-go orders.
  • Clean Ensure that the cashier area, bakery cases and displays, lobby area, entryway and Guest restrooms and dining room stay clean throughout the shift.
  • Ensures menus are clean
Assist Crew Members
  • Processes To-Go orders
  • Maintains guests needs throughout their dining experience by assisting servers with pre bussing procedures
  • Sweeps floor around tables to assist servers were needed
  • Performs side work during shift downtime including but not limited to; rolling silverware, restocking cleaning works stations and bussing tables, etc.
  • Provides assistance to all servers and bus persons in order to execute service standards.
  • Ensures 100% guest satisfaction on every visit.
  • Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems. Etc.
  • Keeps General Manager and Manager on Duty informed of problems and/or issues and proposes alternative solutions for consideration.
Disclaimer
This position description in not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with job. It is intended, however, to be an accurate reflection of those principle job elements essential for making decisions related to job performance, employee development and compensation. As such, the incumbent may perform other duties and responsibilities as required.

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