Current jobs related to Keyholder - Spokane - Cinder Cannabis

Keyholder (Retail Shift Lead)

Cinder, Spokane’s premier local cannabis retailer, is on the lookout for a friendly and passionate keyholder to join our team As a keyholder at Cinder, you will play a crucial role in leading shifts and setting high expectations for our staff, ensuring that each customer enjoys an exceptional cannabis purchasing experience. We seek a positive and professional leader who thrives in a high-energy environment, is passionate about cannabis, and committed to providing outstanding customer service. If you are ready to take on a leadership role and contribute to an inclusive and exciting environment, we would love to hear from you

Location: Cinder Downtown - 927 W 2nd Ave Spokane, WA 99201

Keyholder Responsibilities Include (not limited to):

• Leadership: Guide, delegate, and motivate budtenders to perform their best.
• Customer Service: Deliver outstanding service, addressing and resolving customer needs
• Safety and Compliance: Ensure a safe and compliant work environment
• Opening and Closing: Ensure proper and efficient store opening and closing procedures
• Conflict Resolution: Handle customer returns and complaints effectively
• Team Support: Monitor breaks, provide feedback, and encourage a positive work environment
• Cash Handling: Handle till operations, daily deposits, and tips consolidation
• Operational Support: Assist with inventory and office duties as needed
• Feedback: Consistently offer constructive feedback and uphold team accountability
• Management Support: Offer insight, feedback, and communication to management

Other Job Duties Include:

• Serving customers by helping them select products based on needs, preference, and budget
• Following Washington State Liquor Control Board rules, laws, and regulations
• Checking customer ID’s to verify legal purchasing age
• Processing cash and debit payments through PosaBit POS system with accuracy
• Maintaining appearance of the sales floor including merchandising, cleaning, organizing, and restocking
• Keeping yourself and the team up to date with cannabis education and product knowledge

Qualifications & Skills:

• Friendly, personable, and service-oriented attitude
• Experience using verbal de-escalation skills to solve conflicts
• Ability to manage multiple tasks and responsibilities efficiently in a busy environment
• Confident problem-solving abilities and initiative to resolve issues
• Commitment to ethical behavior, maintaining integrity and fairness
• Regular attendance and punctuality with reliable transportation
• Able to stand for long periods of time and lift up to 50 pounds

Work Hours:

• Open availability preferred, especially nights and weekends
• Hours of store operation are 8:00am-11:00pm 
• Eight hour shifts, five shifts a week

Benefits:

• 50% off employee discount
• 120 hours accrued PTO
• Medical and dental benefits
• Tips
• Downtown parking pass 

Requirements:

• Must be 21+
• Previous retail, sales, and customer service experience preferred
• Previous leadership experience supervising or managing others
• High School Graduate or equivalent
• *Previous cannabis retail experience is not a requirement

Job Type: Full-time, hourly

Starting Wage: From $17/hr - $20/hr

Cinder is Spokane's premier cannabis retailer serving the area with three locations. We are dedicate to providing excellent customer service, quality products, and a knowledgable team that keep shoppers coming back for more 

If you are a passionate, knowledgeable, and a customer-focused individual with a desire to be a part of an industry that is making a significant impact, we invite you to apply for the keyholder position. Join our team, and together, we can create memorable experiences for our customers and shape the future of cannabis

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