Protective Services Supervisor

4 weeks ago

Anaheim, United States Blackstone Consulting, Inc Full time
Job DescriptionJob Description

Description/Job Summary

As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO team on their primary mission of protecting patients, visitors and staff from violence and criminal activity. In addition to their stated primary mission, the Protective Services Supervisor will also perform professional and supervisory duties related to the Healthcare Protection Officer (HPO) and Prevention of Workplace Violence (PWV) programs.


Protective Services Operations

Manages the day-to-day operations of the HPO program for an assigned market, service area, or medical center including operational effectiveness, problem resolution, staffing, scheduling, supervision, and training. Responsible to ensure delivery of hig- performance, professional, and technical security functions to protect patients, staff, physicians, visitors, property, and facilities from crime, disruptive activity, and workplace violence. Provides leadership, direction, and support to assigned HPO personnel and resources. When appropriate, the PSS will perform the role of a Healthcare Protection Officer (HPO) including response to security incidents and workplace violence.


Prevention of Workplace Violence (PWV) and Threat Management (TM)

The PSS provides support to prevent, investigate and/or successfully resolve security threats and workplace violence. The PSS works in partnership with the site security management to ensure seamless coordination on all security related issues. The PSS manages assigned Prevention of Workplace Violence (PWV) programs to include providing Threat Assessment and Management (TAM) support to the service area or site Threat Management Team (TMT).

Range: $114,406k/annual

Area: Anaheim

Responsibilities/Duties

Healthcare Protection Officer Program

  • Assigns, directs, leads, and manages HPO's to support effective performance and deliver exceptional service. Mentors and coaches' staff to ensure they successfully perform their job duties and work collaboratively with others.
  • Reviews incident reports, investigations, and other documents for accuracy prior to submission; schedules and leads HPO meetings on a regular cadence; prepares rosters and schedules for operations by organizing shift changes, days off, sick leave, PTO, and training time; assures adequate coverage for assigned shifts; ensures completion of training requirements.
  • Collaborates with the HPO Program Sr. Manager and Human Resources on officer conduct, performance, and attendance issues, onboarding and training; follows policy, constructive coaching and discipline process when necessary.
  • Effectively communicates and supports local and system leadership decisions and initiatives, helping staff adapt to change through communication, education, problem resolution, and by setting a positive example.
  • Develops and maintains a good working relationship with local law enforcement agencies and community partners.

Prevention of Workplace Violence Program

  • Manages the PWV program at assigned service area or sites.
  • Ensures workplace violence incidents are investigated and documented properly.
  • Works with HPO's to implement PWV mitigation and intentional rounding strategies, communication tools, and workflow processes including the development of safety and security plans for individuals identified as being high risk for violent behavior.
  • Coordinates the delivery of PWV training to staff.
  • Ensures regulatory requirements are met.

Threat Management

  • Manages and/or supports investigations and classification of threats against staff, patients, or facilities.
  • As directed, leads the TMT at the site level.

Program Management

  • Develops, scopes, sequences, and tracks major programs, often with regulatory requirements
  • Develops, scopes, sequences, and tracks incident reporting metrics that drive departmental goals and contribute to change management strategies
  • Public speaking/training/teaching
  • Ensures compliance with federal and state security and risk regulations including Joint Commission, CMS, HIPAA; other state laws related to healthcare security; and the organization's security services-related policies and procedures
  • Fosters a culture of execution, accountability, and continuous improvement across the team
  • Collaborates congenially and contributes to a climate of cooperation across the department

Works effectively in a consensus-driven, values-based organization

Required Skills

Demonstrated success working in a highly regulated work environment

Demonstrated security leadership in a healthcare environment

Demonstrated training delivery, teaching, and curriculum development expertise

Must be knowledgeable of processes, tools, and techniques for assessing and mitigating security risk and workplace violence in diverse locations.

Must effectively manage subordinates

Must demonstrate a high level of integrity and professionalism to handle sensitive and confidential information

Demonstrated ability to set priorities and respond to changing demands from multiple sources in a fast-paced environment

Project management experience

Database management experience

PC skills including MS Word, Excel, Outlook, and PowerPoint

Preferred Experience

5+ years Security, military, or law enforcement related experience

3+ Healthcare security lead experience

Preferred Education

Security Management, Organizational Leadership, or similar field

Bachelors degree

Required Qualifications

Valid drivers license

Preferred Qualifications

Certified Protection Professional (CPP)

Professional Certified Investigator (PCI)

  • Protective Services Supervisor

    7 days ago

    Anaheim, United States Blackstone Consulting Full time

    Description/Job Summary As part of the Regional Security Services team, the Protective Services Supervisor is an experienced security leader that will supervise a team of Healthcare Protection Officers (HPO) in Southern California for a leading healthcare provider. The PSS, will lead an HPO team on their primary mission of protecting patients, visitors and...

  • Guest Service Supervisor

    7 days ago

    Anaheim, United States Pacifica Hotel Company Full time

    Residence Inn Yorba Linda is looking for a Guest Service Supervisor to join the team! This person will be responsible for the smooth and efficient day-to-day front desk operations of the hotel. Essential Functions and Responsibilities of the job incl Guest Service, Supervisor, Guest, Service, Operations, Reservations, Retail

  • Supervisor>

    1 week ago

    Anaheim, United States El Super Full time

    El Super - 1221 S. Anaheim Blvd [Department Manager] As a Supervisor at El Super, you'll: Provide premier customer service, including greeting them and responding to questions; Assist the customers at the registers; Ensure product is rotated, within date, and properly displayed on shelves according to the appropriate planogram; Fill assigned sections as...

  • Service Manager

    7 days ago

    Anaheim, United States CoolSys Full time

    Overview With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Driver and Assistant Service Director

    3 weeks ago

    Anaheim, United States Trademark Services Inc Full time

    Job DescriptionJob DescriptionIf you are open to new experiences with your career and  excel in customer service, this might be a great fit. for you.Responsibilities:Be responsible for the safety and welfare of the driver while operating their vehicle.Keep the vehicle in good operating condition.Keep accurate logs of mileage, fuel usage, and...

  • Service Manager

    1 week ago

    Anaheim, United States Coolsys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Service Manager

    4 weeks ago

    Anaheim, United States Coolsys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...

  • Dietary Supervisor

    4 weeks ago

    Anaheim, United States La Palma Nursing Center Full time

    Job Overview: We are seeking a dedicated and experienced Dietary Supervisor to join our team. As a Dietary Supervisor, you will be responsible for overseeing the daily operations of our kitchen and ensuring the highest standards of food safety, preparation, and customer service. If you have a passion for hospitality, kitchen management, and providing...

  • Service Manager

    7 days ago

    Anaheim, United States Cintas Corporation Full time

    Cintas is seeking a Service Manager Sprinkler Services to directly manage our customer facing Fire Protection Advanced Services team, which consists of alarm, monitoring, and/or sprinkler suppression systems. Responsibilities include hiring and per Service Manager, Manager, Service, Manufacturing, Retail, Customer

  • Field Supervisor

    1 week ago

    Anaheim, United States Peregrine Team Full time

    Job DescriptionJob DescriptionPeregrine Team is hiring for a Field Supervisor in Anaheim, CA. This position is a full-time, contract to hire role with full benefits and competitive pay.  $65K - $75K/yearJob Duties: Comply with safety rules, policies, and proceduresFollow all company procedures, policies, and rulesCommunicate with the team, manager,...

  • Night Shift Document Scanning Production Supervisor

    3 weeks ago

    Anaheim, United States ARC Document Solutions Full time

    DescriptionARC is looking for a Full-time NIGHT Shift Document Scanning Production Supervisor - to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. Summary ARC Document Solutions is seeking an experienced AIM Production Supervisor to supervise and operate production activities...

  • GMP Field Supervisor

    3 days ago

    Anaheim, United States Peregrine Team Full time

    Job DescriptionJob DescriptionPeregrine Team is hiring for a GMP Field Supervisor in Anaheim, CA. This position is a full-time, contract to hire role with full benefits and competitive pay.  $65K - $75K/yearJob Duties: Comply with safety rules, policies, and proceduresFollow all company procedures, policies, and rulesCommunicate with the team, manager,...

  • Service Technician

    4 weeks ago

    Anaheim, United States ADT Full time

    **What You'll Do**: The Residential Service Technician’s primary functions and responsibilities are that of troubleshooting, configuring, reconstructing and programming existing security and site automation solutions. - Services fire and carbon monoxide detection, networking, hosted video solutions, and access control. - Follow and complete required...

  • Maintenance Service Worker

    7 days ago

    Anaheim, United States Anaheim Union High School District Full time

    Under the direction of an assigned supervisor, performs a variety of unskilled and semi-skilled maintenance, repair, and construction tasks in the maintenance of school buildings, facilities and equipment; assists other maintenance personnel with dai Maintenance, Worker, Service, General Maintenance, Trade, Equipment, Retail

  • Supervisor, Scope Repair Program

    4 days ago

    Anaheim, United States Medline Industries, Inc. Full time

    JOB SUMMARY Supervise a team technicians to ensure the timely and accurate repair of scopes. MAJOR RESPONSIBILITIES * Responsible for assigning scopes for servicing to technicians, assist technicians on basic and complex repairs. * Schedule the scope repairs and set priorities according to customer requirements. * Estimate all incoming scopes in a timely...

  • Service Technician

    3 weeks ago

    Anaheim, United States General Air Compressors Inc Full time

    Job DescriptionJob DescriptionLooking for experienced technician to perform preventative maintenance and repairs on large unit air compressors as well as compressed air system components. Be able to troubleshoot and perform diagnostics on units and perform necessary repairs . Test and clearly document the proper operations of the compressor and communicate...

  • Service Technician

    3 weeks ago

    Anaheim, United States General Air Compressors Inc Full time

    Job DescriptionJob Description Looking for experienced technician to perform preventative maintenance and repairs on large unit air compressors as well as compressed air system components. Be able to troubleshoot and perform diagnostics on units and perform necessary repairs . Test and clearly document the proper operations of the compressor and communicate...

  • Floor Tech

    4 weeks ago

    Anaheim, United States Able Services Full time

    ABM, a leading provider of integrated facility solutions, is looking for a Floor Care Technician. The Floor Care Technician is responsible for cleaning and maintaining carpet and hard surface floors, including stripping, scrubbing, buffing, waxing, refinishing, sealing and spot cleaning. The Floor Care Technician is responsible for using safety measures in...

  • Patient Service Representative

    3 weeks ago

    Anaheim, United States Physical Rehabilitation Network Full time

    ** Patient Service Representative** ** California Rehabilitation & Sports Therapy - Anaheim, CA** **Tagged:** Medical Receptionist, Front Desk Receptionist, Receptionist, Patient Service Representative We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our...

  • Service Manager

    4 weeks ago

    Anaheim, California, United States CoolSys Full time

    Overview: With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the...