Credit Counselor

Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable and our go-to phrase is "Beyond What You Expected".

At U1, the Credit Counselor is responsible for performing collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Is aligned with U1's values and ensures that the Credit Union's professional image is maintained.

QUALIFICATIONS

Education/Certification: High school diploma or equivalent.

Experience Required: One year of phone customer service experience required; ability to type; solid computer skills; fluent in Microsoft Office Suite required; and Previous collection experience preferred

Knowledge/Skills/Abilities: Excellent public relations and interpersonal skills; ability to multi-task, investigate and troubleshoot; time management, planning, and organizational skills; attention to detail and the ability to communicate complex information clearly; ability to interact with other departments and personnel; ability to read credit reports; maintain an effective and efficient work flow.