Dispatcher
3 weeks ago
Accokeek, United States
Adventure Tours LLC
Full time
Job DescriptionJob DescriptionDescription:Adventure Tours is seeking a diligent Dispatcher to play a crucial role in our bus operations. This position is ideal for someone who is organized, detail-oriented, and capable of multitasking in a dynamic environment. A strong understanding of operational protocols, customer service excellence, and effective communication skills are essential for success in this role.
Requirements:Responsibilities:
- Assign drivers and buses on schedule to ensure efficient operations.
- Update and monitor GPS route/bus status to optimize routing and scheduling.
- Monitor on-time performance, identifying and addressing any issues promptly.
- Inspect and sign off on Driver Vehicle Inspection Reports (DVIR).
- Report all accidents/incidents immediately to the Director Of Operations.
- Generate, print, and distribute driver manifests for efficient trip management.
- Assist clients through phone or email, providing outstanding customer service.
- Communicate delays or updates with clients and other departments to maintain transparency and manage expectations.
- Liaise with the maintenance department on breakdowns, defects, and preventative maintenance schedules.
- Ensure smooth transfer and receipt of information from shift to shift.
- Perform other duties as needed to support the overall efficiency and safety of operations.
Essential Qualifications:
- Clear background check
- High school diploma or GED
- Prior dispatch experience (Preferred)
- Proficient in Microsoft Office and familiar with routing software and Dispatching Software knowledge is a plus
- Strong organizational skills to manage multiple priorities
- Effective communication abilities in both high-pressure situations and routine operations
- Ability to read and understand road and street maps
- Familiarity with geographic areas for efficient routing
- Experience in monitoring GPS route/bus status and on-time performance
- Knowledge of vehicle maintenance and defect reporting procedures
Adventure Tours offers a dynamic and challenging environment where your contributions are valued and your skills are constantly being put to use. If you are a proactive, service-oriented individual who enjoys making a difference, we encourage you to apply.