Metro Lexus- Vehicle Delivery Specialist

3 weeks ago

Cleveland, United States Ascent Auto Full time
Job DescriptionJob Description

VEHICLE DELIVERY SPECIALIST - METRO LEXUS

Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was recognized as an Elite of Lexus Dealership in 2023. This is our 7th Year in a Row We sell vehicles people love and offer service people can trust. Our Team is a group of hard working professionals who are passionate about our vehicles and being Number 1 in customer service. We offer an excellent benefit package as well as a friendly and fun atmosphere

A Vehicle Delivery Specialist is our client’s contact regarding questions about technology in their vehicle. A Vehicle Delivery Specialist trains to become a subject matter expert on Lexus technology and afterwards provides a complete explanation of vehicle features, warranty and maintenance schedule to clients. A Vehicle Delivery Specialist also answers phone calls and assists guests in the Service Dept. with their return questions. A Vehicle Delivery Specialist must maintain customer satisfaction scores at or above Lexus standards. We are looking for someone who is outgoing, articulate, familiar with technology, has patience to teach, a high energy level and outstanding customer follow-up skills. We offer an excellent hourly rate, monthly bonus, benefits, 401(k), vacation pay and much more. Qualified candidates must have a high school diploma or GED, be able to pass a background check, drug screen, has a good driving record and be able to work in an all-weather environment.

JOB SUMMARY

A Vehicle Delivery Specialist under the guidance of the Sales Managers will assist customers in resolving concerns with vehicle technology features for all Lexus vehicles.

ESSENTIAL JOB RESPONSIBILITIES:

  1. Present Lexus products in an effective manner that ensures customer understanding.

  2. Maintain a high degree of product and technical knowledge. Conduct continuous research and maintain a collection of Lexus product and technical information.

  3. Resolve customer inquiries for vehicle technology issues.

  4. Troubleshoot Vehicle Technology features.

  5. Master product knowledge on all vehicles.

  6. Develop and practice presentations for all Lexus vehicles and their features.

  7. Maintain and utilize a collection of technology information and resources to assist in explanations.

  8. Assist customers in the delivery of their vehicles and personalize those deliveries to their needs.

  9. Demonstrate vehicles features, technical and dynamic systems, and controls.

  10. Introduce and explain quick guides and online resources for more in-depth information.

  11. Create a smooth transition from the LDS (within 30 days of purchase) to the LTS (after 30 days) for future needed information.

  12. Maintain a log of all customer deliveries.

  13. Follow up on delivered vehicles within a specified amount of time to ensure customer satisfaction and understanding of featured technology

  14. Assist in the design of the training curriculum

  15. Train Sales Staff and other dealership personnel on new technology

  16. Pro-actively engage with customers who visit the dealership to answer questions and respond to concerns.

  17. Pro-actively collaborate with the Sales department to assist customers with their technology concerns by appointment.

  18. Oversee deliveries for the sales team ensuring proper information is explained.

  19. Any other related responsibilities as assigned by manager.

Benefits

Benefits include medical, dental and vision insurance, 401K retirement savings plan with company contribution, a progressive PTO plan, holiday pay, and company paid training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

  • Metro Lexus- Vehicle Delivery Specialist

    2 weeks ago

    Cleveland, United States The Friedkin Group Full time

    VEHICLE DELIVERY SPECIALIST - METRO LEXUS Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was recognized as an Elite of Lexus Dealership in 2023. This...

  • Metro Lexus- Vehicle Delivery Specialist

    4 days ago

    Cleveland, United States The Friedkin Group Full time

    VEHICLE DELIVERY SPECIALIST - METRO LEXUS Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was recognized as an Elite of Lexus Dealership in 2023. This...

  • Metro Lexus- Vehicle Delivery Specialist

    2 weeks ago

    Cleveland, United States The Friedkin Group Full time

    VEHICLE DELIVERY SPECIALIST - METRO LEXUS Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was recognized as an Elite of Lexus Dealership in 2023. This...

  • Metro Lexus- Vehicle Delivery Specialist

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionVEHICLE DELIVERY SPECIALIST - METRO LEXUSAre you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Vehicle Delivery Specialist at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was recognized as an Elite of...

  • Service Advisor

    3 weeks ago

    Cleveland, United States Toyota of Greensburg Full time

    Service Advisor - Metro Lexus Metro Lexus Cleveland, Ohio Posted On: May 15, 2024 Employment Type: Regular Full-Time METRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with...

  • Service Advisor

    2 weeks ago

    Cleveland, United States Toyota of Greensburg Full time

    Service Advisor - Metro Lexus Metro Lexus Cleveland, Ohio Posted On: May 15, 2024 Employment Type: Regular Full-Time METRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with...

  • Metro Lexus

    3 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionPurpose:This is a generic application for future employment opportunities. Your application will be held in our database for future consideration.Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have excellent opportunities for you at our Metro Lexus dealership...

  • Metro Lexus

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionPurpose:This is a generic application for future employment opportunities. Your application will be held in our database for future consideration.Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have excellent opportunities for you at our Metro Lexus dealership...

  • Metro Lexus

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionPurpose:This is a generic application for future employment opportunities. Your application will be held in our database for future consideration.Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have excellent opportunities for you at our Metro Lexus dealership...

  • Sales Consultant

    3 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionSALES CONSULTANT - METRO LEXUSHave you always had the ability to talk to people and relate to them rather quickly? Do you have the patience to listen and understand what people are really telling you? Are you determined to “find a way” to get things done when everyone else says there isn’t? We assume you’re looking for a...

  • Sales Consultant

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionSALES CONSULTANT - METRO LEXUSHave you always had the ability to talk to people and relate to them rather quickly? Do you have the patience to listen and understand what people are really telling you? Are you determined to “find a way” to get things done when everyone else says there isn’t? We assume you’re looking for a...

  • Sales Consultant

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionSALES CONSULTANT - METRO LEXUSHave you always had the ability to talk to people and relate to them rather quickly? Do you have the patience to listen and understand what people are really telling you? Are you determined to “find a way” to get things done when everyone else says there isn’t? We assume you’re looking for a...

  • Sales Consultant

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionSALES CONSULTANT - METRO LEXUSHave you always had the ability to talk to people and relate to them rather quickly? Do you have the patience to listen and understand what people are really telling you? Are you determined to “find a way” to get things done when everyone else says there isn’t? We assume you’re looking for a...

  • Service Advisor

    3 weeks ago

    Cleveland, United States The Friedkin Group Full time

    METRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with some Saturday rotation. Service Advisor experience is required. Are you passionate about your career and want to work for...

  • Service Advisor

    3 weeks ago

    Cleveland, United States Careers | The Friedkin Group Full time

    METRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with some Saturday rotation. Service Advisor experience is required. Are you passionate about your career and want to work for...

  • Service Advisor

    3 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionMETRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with some Saturday rotation. Service Advisor experience is required.Are you passionate about...

  • Service Advisor

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionMETRO LEXUS needs a Service Advisor for our growing business. We have a large volume so there is ample opportunity to earn a great income. Pay is based on a guaranteed salary and a percentage of Labor and Parts sales. Schedule is M-F with some Saturday rotation. Service Advisor experience is required.Are you passionate about...

  • Digital Retail Representative

    3 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionMetro Lexus, located in Cleveland, Ohio is looking for a Digital Retail Representative – Full TimeAre you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Digital Retail Representative at our Metro Lexus dealership located in...

  • Digital Retail Representative

    2 weeks ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionMetro Lexus, located in Cleveland, Ohio is looking for a Digital Retail Representative – Full TimeAre you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Digital Retail Representative at our Metro Lexus dealership located in...

  • Lot Attendant

    7 days ago

    Cleveland, United States Ascent Auto Full time

    Job DescriptionJob DescriptionMETRO LEXUS is in need of a Lot Attendants to help with our growing business.Are you passionate about your career and want to work for one of the leaders in the automotive industry. If so, we have an excellent opportunity for you as a Lot Attendant at our Metro Lexus dealership located in Cleveland, Ohio. Metro Lexus was...