Patient Service Representative l-Dental

2 weeks ago

Brockport, United States Oak Orchard Community Health Center Full time
Job DescriptionJob DescriptionDescription:

Do you want to be part of a leading, patient-centered organization where professionals come together in common purpose to be the center for health care in their communities? At Oak Orchard Health, we make a difference in our communities every day, in ways large and small. Our diverse, highly skilled professionals are the reason for our success, from physicians to nurses to administrators and support personnel. If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in Diverse and bilingual candidates are encouraged to apply.
We offer:

  • Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible
  • Flexible schedule that promotes a healthy work life balance
  • Competitive wages
  • Comprehensive benefit package (health/vision/dental) that starts the first of the month after your hire date
  • Retirement Plan 403(b) with a competitive company match
  • Organizational support of continuing education and professional development
  • Company paid life Insurance
  • Generous PTO package that includes Vacation time, Sick time, Personal Days, Floating Holidays, and Company payed holidays



The Patient Service Representative provides customer service to all customers, both over the phone and at the check-in area, for all arriving and departing patients. This position is responsible for scheduling future appointments both in person and via the telephone, registering new patients in the EHR, checks registration forms for completeness and accuracy, and scans registration into patient EHR.


Job Responsibilities:

  • Accurately register new patients in the OOH electronic medical record (EMR) system, checking to see if the patient was previously registered and verify demographic and insurance information for accuracy.
  • Promptly and courteously, greet arriving patients and guests.
  • Promptly check patient in, including, but not limited to accurately updating insurance, yearly demographic information (registration form) and collecting any payments required from the patient. Promptly check patient out.
  • Process payments received via mail, phone, or in-person.
  • Schedules future appointments as needed, at both checkout window and over the phone.
  • Refer patients to Patient Accounts Office if financial plans are necessary.
  • Scans all completed patient paperwork into patient EMR in a timely manner.
  • Maintain phone etiquette; answer phones, transfer calls, take accurate messages and assign appropriately, document prescription refills and assign to correct provider.
  • Monitors appointment schedules
  • Respond to Patient/Physician inquiries
  • Reschedule patient appointments when providers call in sick or schedule time off.
  • Direct patients that need assistance with their health insurance to the embedded Facilitated Insurance Enroller.
  • Call appointment reminders for physicals and all new patient appointments and change appointment status to “confirm” when done. Call failed appointment reminder calls to attempt to confirm appointment.
  • The ability to communicate effectively with patients and staff from all departments.
  • Attend regular staff meetings, trainings, and other meetings as requested.
  • Maintain a safe, clean and orderly work area at the front desk and waiting room.
  • Schedule interpreters (internal or external) for patient appointments.
  • Balance cash receipts at the end of shift and prepare appropriate reports.
  • Make sure the building is unlocked in the morning, and locked at night with the alarm set by the last employee to leave the building.
  • Adheres to all organizational policies and procedures.
  • Any other reasonable requests from management.
Requirements:

Skills/Qualifications:

  • Communicates effectively with patients, and co-workers in other departments
  • Participate in organizational efforts to provide the highest quality patient care
  • Ability to work a flexible schedule. Some evenings and weekends may be required.

Education/Experience:

  • High School diploma or equivalent.
  • 1-2 years of medical office experience/call center preferred
  • 1-2 years of prior administrative or customer service experience


  • Patient Service Representative l

    2 weeks ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone's life. We have 8 medical offices located in communities...

  • Customer Service Team Lead

    2 weeks ago

    Brockport, United States Goodwill of the Finger Lakes Full time

    **JOB TITLE: CUSTOMER SERVICE TEAM LEADER** **PAY: $17.75/hour** **SUMMARY:** The Customer Service Team Leader is responsible for supporting the Store Leader by serving as the Leader on Duty (LOD) assuring safety, sales, production, programs and services and other standards are maintained. This position will also partner with other members of the Retail...

  • Service Electrician

    5 days ago

    Brockport, United States Goforth Electric, Inc. Full time

    Job DescriptionJob DescriptionSalary: $30-$40 HourlyAbout Goforth Electric:Established in 1981, Goforth Electric, Inc. is an electrical contracting company known for our innovative solutions and commitment to excellence. We pride ourselves on being problem solvers and industry leaders, dedicated to building strong relationships and creating a sustainable...

  • Restaurant General Manager

    6 days ago

    Brockport, United States Taco Bell Full time

    Restaurant General Manager Brockport, NY Pay Starting $58,458.40/ year Welcome to your next chapter! Looking for a fun and rewarding career with exciting opportunity for career growth and advancement?! Then look no further, you've found it! Looking to work today, get paid today? You're in the right place! Hospitality Restaurant Group is a large and...

  • Professional Services Industry Marketing Manager

    7 days ago

    Brockport, United States Nomadgao Full time

    Mar 11, 2024 - Hso is hiring a remote Professional Services Industry Marketing Manager. Salary: competitive pay with performance-based bonus. Location: USA. Professional Services Industry Marketing Manager Reporting to the Vice President of US Marketing, the person in this role will be a collaborative and confident self-starter with the ability to build a...

  • Pharmacy Technician

    7 days ago

    Brockport, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we...

  • Bilingual Community Health Worker

    2 weeks ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription:Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8...

  • Optical Technician

    7 days ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Do you want to be part of a leading, patient-centered organization where professionals come together in common purpose to be the center for health care in their communities? At Oak Orchard Health, we make a difference in our communities every day, in ways large and small. Our diverse, highly skilled professionals are the reason for our success, from...

  • Family Medicine Physician

    2 weeks ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription:Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8...

  • Optical Technician

    5 days ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription: Do you want to be part of a leading, patient-centered organization where professionals come together in common purpose to be the center for health care in their communities? At Oak Orchard Health, we make a difference in our communities every day, in ways large and small. Our diverse, highly skilled professionals...

  • Child and Adolescent Behavioral Health Therapist

    5 days ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription:Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8...

  • Behavioral Health Therapist

    5 days ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription:Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8...

  • Sales Associate

    5 days ago

    Brockport, United States Runnings Full time

    The Sales Associate is responsible to assist customers throughout the retail store. The primary function of the Sales Associate is to provide excellent customer service. This may include greeting customers in the store, cashier responsibilities, answering product related questions, product assembly, general housekeeping, and other duties as assigned by...

  • Healthcare Compliance Auditor

    2 weeks ago

    Brockport, United States Oak Orchard Community Health Center Full time

    Job DescriptionJob DescriptionDescription:Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At Oak Orchard Health, you can grow your career with the fulfilment and satisfaction of knowing that your work is making a difference in someone’s life. We have 8...

  • Store Associate

    6 days ago

    Brockport, United States CVS Health Full time

    Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we...

  • Wireless Sales Consultant

    1 month ago

    Brockport, United States WZ1141 Full time

    Job DescriptionJob DescriptionWireless Sales ConsultantWireless Zone, A Verizon Wireless Premium Retailer is the nation's largest wireless retail franchise with over 400 stores and growing.We are looking for a high-energy, reliable individual with outstanding customer service skills to sell Verizon Wireless cellular service.If you're outgoing with...

  • Sales Associate

    1 day ago

    Brockport, United States Runnings Full time

    The Sales Associate is responsible to assist customers throughout the retail store. The primary function of the Sales Associate is to provide excellent customer service. This may include greeting customers in the store, cashier responsibilities, answering product related questions, product assembly, general housekeeping, and other duties as assigned by...

  • Family Medicine Opportunity in Brockport, NY

    2 days ago

    Brockport, United States The Inline Group Full time

    Brockport, NY Full Time Hours: Mon - Fri, 8am - 5pm Employed Average Patients seen: 20-25 Call Schedule: Rotated Loan Repayment Compensation: Up to $225,000 guaranteed salary Benefits: -Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible-Flexible schedule that promotes a healthy work life balance-Competitive wages-Comprehensive benefit...

  • Physician (MD/DO) - Family Practice in Brockport, NY

    5 days ago

    Brockport, United States The Inline Group Full time

    Oak Orchard Community Health Center, Inc. - Full Time - Fri, 8am - 5pmEmployedAverage Patients seen: 20-25Call Schedule: RotatedLoan RepaymentCompensation: Up to $225,000 guaranteed salaryBenefits: -Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible! -Flexible schedule that promotes a healthy work life balance! -Competitive...

  • Physician (MD/DO) - Family Practice in Brockport, NY

    3 days ago

    Brockport, United States The Inline Group Full time

    Oak Orchard Community Health Center, Inc. - Full Time - Fri, 8am - 5pmEmployedAverage Patients seen: 20-25Call Schedule: RotatedLoan RepaymentCompensation: Up to $225,000 guaranteed salaryBenefits: -Tuition Reimbursement and Student Loan Forgiveness (PSLF) Eligible -Flexible schedule that promotes a healthy work life balance -Competitive wages -Comprehensive...