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Case Manager
3 months ago
Case Manager, Shelter
Position Type: Full-Time, On-site, Non-Exempt
Location: 260 Golden Gate Avenue
Compensation: $28/hour
Union Representation: OPEIU Local Union 3
Hamilton Families
Our mission is to end family homelessness in the San Francisco Bay Area. Established in 1985, Hamilton Families is San Francisco's leading service provider to homeless families, with carefully designed programs to prevent homelessness, provide shelter and stability, return families to permanent housing and support the well-being of children experiencing homelessness. We currently operate these programs across five sites in San Francisco, and in recent years have partnered with organizations such as the Giants, Google, Salesforce, Twitter, Airbnb, government officials and the wider Bay Area community. For more information, visit www.hamiltonfamilies.org.
Department and Position Overview
Hamilton Families operates 3 residential sites. The Shelter Program in the Tenderloin provides a safe place to sleep, three meals a day, emergency beds for families in immediate crisis, private rooms for families on the city’s shelter waitlist and critical social services to 50 families a night (about 150 individuals) for up to six months. The Transitional Housing Program located North of the Panhandle serves 20 families for 12-18 months. Holloway House, located in Ingleside, serves up to 18 participants for 3-12 months. Holloway House is operated in partnership with Homeless Prenatal Program and the Department of Family and Children's Services.
The Case Manager provides families with case management and support to assist them with gaining stability and obtaining permanent housing. Families participating in our residential programs receive comprehensive social services to identify and address factors contributing to their homelessness to enable them to return to stable, independent housing and economic self-sufficiency, including: case management with referrals and linkages to community services and benefits, employment and life skills training, access to basic health services, children’s services, and innovative and direct assistance in securing permanent housing.
Primary Duties and Responsibilities
- Provide residents with case management services, including but not limited to intake, assessment, development and implementation of service plans, referrals to community-based resources, housing and employment advocacy, designing and facilitating participant group workshops, advocacy and support for issues relating to mental and physical health and disabilities, domestic violence, substance abuse recovery, family reunification, child welfare advocacy, life skills training, and crisis intervention.
- Participate in family intake and orientation to the program. Develop, implement and document family action plans with participants that identify and address their needs including housing options, recovery issues, children’s needs, and short-term goals. Identify, network with, and refer participants to community-based services as appropriate.
- Communicate and collaborate with other case managers, supervisors, program staff, and community partners and service providers to provide optimal support to families.
- Follow and reinforce all program policies, rules, and expectations for families to participate in the program.
- Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear and thorough, accurate, and legible manner. Compile, complete, and submit required reports and information documenting services provided to participants, and data related to program service and outcome objectives. Review and present progress of each family in regular case conferences. Prepare reports and presentations as required.
- Attend and participate in scheduled case review meetings, staff meetings, and training; and represent HF in the community as needed.
- Comply with regulatory agency requirements, agency and program policies and procedures. Case Managers in residential programs may also be required to attend hearings and arbitrations in accordance with the City’s Grievance Procedure.
- Collaborate with program staff, community partners, and service providers to support families; interface with other program staff to assure communication, consistency, and teamwork.
- Support and create active participation in self-governance by the participants in program services.
- Other duties as requested.
Qualifications, Skills, and Abilities
- A minimum of 2 years of experience providing support services to families and/or individuals in a human services setting, OR a bachelor’s degree in social work, psychology, or related field from an accredited college or university and a minimum of one year of experience providing support services to families and/or individuals in a human services setting.
- High School Diploma or GED required.
- Experience working in Case Management preferred.
- Experience working in a residential facility preferred.
- E working with and sensitive to the needs of homeless families.
- Able and willing to work with diverse staff and participants.
- Experience in a crisis setting and able to respond appropriately to emergencies including contacting appropriate staff and/or contacting and interacting with police, fire, and medical personnel as needed.
- Experience providing support services to participants with mental health related issues, substance abuse, domestic violence, HIV/AIDS related issues, Child Protective Service agencies, HIPAA and crisis intervention techniques.
- Excellent written and verbal communication skills; proficient in Microsoft Office (Word, PowerPoint, Outlook, Excel, etc.). Able to make regular entries into a web-based participant database.
- Must be available for occasional evening hours as work schedule includes some evenings.
- Essential functions of the position may require use of a telephone, working at a standard computer terminal, and the ability to follow reasonable ergonomic recommendations, sit for extended periods, stand, reach, bend, lift, and carry up to 40 pounds.
- CPR and First Aid certification required within the first 6 months of hire.
- Criminal background check and fingerprint imaging required post offer.
- TB (Tuberculosis) clearance and documentation required post-offer.
Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.
