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Customer Care Agent

4 months ago

Carson, United States Dermalogica LLC Full time
Job DescriptionJob Description

Are you a customer service enthusiast ready to kick-start your career with a globally recognized brand? Dermalogica, a leader in the beauty industry, is seeking motivated individuals to join our dynamic Customer Care team. As a Customer Care Agent, you'll play a pivotal role in providing exceptional service to our valued customers. If you're passionate about delivering superior customer experiences and thrive in a fast-paced, team-oriented environment, we want to hear from you

Key Responsibilities:

  • Efficiently handle a high volume of incoming and outgoing calls, emails, and faxes, addressing customer inquiries, order status, product information, and corrections.
  • Drive sales by promoting new and reformulated products, sharing enticing promotions, and providing comprehensive product knowledge to customers.
  • Collaborate with cross-functional teams, including sales, education, and finance, to ensure seamless communication and problem-solving for customers.
  • Maintain accurate order information, confirming requested items, quantities, and pricing, while effectively communicating inventory availability and expected ship dates.
  • Demonstrate a commitment to continuous learning, actively contributing ideas and suggestions to improve processes and enhance the customer experience.
  • Provide light administrative support, including filing, as needed.

Qualifications:

  • Bilingual proficiency preferred
  • High school diploma required, along with at least one year of customer service experience (preferably in the beauty industry) or one year of experience working with Dermalogica
  • Excellent written and verbal communication skills
  • Strong computer skills, including proficiency in MS Office Suite (Word, Excel, Outlook)
  • Minimum typing speed of 35 wpm with high attention to detail
  • Self-motivated team player who embraces continuous learning and growth opportunities

Why Join Dermalogica?

  • Competitive hourly rate: $22.00
  • Eligible for participation in the discretionary company bonus plan, based on personal performance and company results.
  • Comprehensive benefits package, including Health Benefits, Monthly Product Allowances, Annual Fitness Reimbursement, Wellness Programs, Paid Family Leave, Domestic Partner Benefits, Education/Training programs, and 401(k) Matching to support your financial future.
  • A vibrant company culture that fosters personal well-being, creativity, and integrity.

Join our team today and be part of a company that prioritizes its employees' well-being and success

To apply for this role, please click "Apply Now" to complete our online application. Our Human Resources team will review all applications and reach out to qualified candidates for further consideration.

Dermalogica is an equal opportunity employer that embraces diversity, equity, and inclusion.