Retail Branch Manager I

2 months ago

Lancaster, United States Peoples State Bank Full time
Job DescriptionJob Description

You are...

Self-driven: You have superior organizational skills, integrity, and great follow through on tasks. You don't get overwhelmed easily.

Naturally curious: You're innovative, creative, and constantly looking for ways to improve.

Motivated: You continue to improve your skills, which improve your role as a Retail Branch Manager I.

Team Player: Work with your team to provide the best experience to our customers.

Ownership: You take pride in your work by holding yourself accountable in your role

Position Summary

Retail Branch Managers are key to the success of our bank. This position is primarily responsible for managing an engaged, operationally sound, and high performing team dedicated to serving our customers, their needs and providing exceptional customer service.

Role and Responsibilities

  • Providing guidance as needed to ensure Team members are helping customers reach their financial goals by understanding and meeting customer needs. Oversee daily operation of the branch, including operations, customer service, security and safety in accordance with the bank’s objectives.
  • Promote culture through coaching and guidance. Provide leadership, training and supervision.
  • Managing performance appraisals for the staff.
  • Conduct audits and other reviews as instructed by the audit department to identify and mitigate operational risk and ensure ongoing adherence with compliance procedures.
  • Provides timely coaching on performance issues, regulatory and compliance issues and ensures complete adherence to all company policies and procedures.
  • Collaborate in the hiring, training and retention of staff.
  • Resolves escalated customer and employee issues.
  • Lead the team in the process of referring customers to other areas of the bank in order to deepen relationships and collaborations.
  • Responsible for the general maintenance of the facility. Ensure that all security procedures are strictly followed, branch is operationally sound, and satisfactory tests are achieved.
  • Collaborate in the hiring, training and retention of staff.
  • Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.
  • Perform teller transactions and process new deposit account requests
  • Ensure business continuity procedures are reviewed and updated as needed.
  • Promotes the Bank’s image in the community by participating in community activities, involve and participate in community service organizations to assist in compliance with the Community Reinvestment Act.
  • Other duties as assigned

Qualifications and Education Requirements

· One to Three years in managerial experience preferred with knowledge in banking and branch operations.

  • Strong communication, problem solving, and decision-making skill to effectively uncover and resolve complex customer and employee issues.
  • Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
  • Strong supervisory and leadership skills required to manage, motivate, and develop employees.
  • Excellent customer service skills.
  • Knowledgeable of bank products and services.
  • Detail oriented, strong organizational skills, and high degree of accuracy.
  • Ability to work independently.

This job description does not state or imply the only duties and responsibilities assigned to this job. Employee holding this job will be required to perform any other job-related duties requested by management. All job requirements are subject to possible modification to reasonably accommodate individuals with a disability. Peoples State is an Equal Opportunity Employer.









  • Retail Branch Manager I

    2 weeks ago

    Lancaster, United States Peoples State Bank Full time

    Job DescriptionJob Description You are... Self-driven: You have superior organizational skills, integrity, and great follow through on tasks. You don't get overwhelmed easily.Naturally curious: You're innovative, creative, and constantly looking for ways to improve.Motivated: You continue to improve your skills, which improve your role as a Retail...

  • Branch Manager

    1 month ago

    Lancaster, United States First National Bank Full time

    Primary Office Location: 2121 Lincoln Highway East. Lancaster, Pennsylvania. 17602. Join our team. Make a difference - for us and for your future. Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for the overall sales and operations management of the branch....

  • Branch Manager

    2 days ago

    Lancaster, United States First National Bank Full time

    Primary Office Location: 2121 Lincoln Highway East. Lancaster, Pennsylvania. 17602. Join our team. Make a difference - for us and for your future. Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for the overall sales and operations management of the branch....

  • Branch Manager

    2 weeks ago

    Lancaster, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 2121 Lincoln Highway East. Lancaster, Pennsylvania. 17602. Join our team. Make a difference - for us and for your future. *Bilingual (Spanish) strongly preferred for this role* Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for...

  • Branch Manager

    2 days ago

    Lancaster, United States First National Bank of Pennsylvania Full time

    Primary Office Location: 2121 Lincoln Highway East. Lancaster, Pennsylvania. 17602. Join our team. Make a difference - for us and for your future. *Bilingual (Spanish) strongly preferred for this role* Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for...

  • Branch Manager

    1 week ago

    Lancaster, United States F.N.B. Corporation Full time

    Join our team. Make a difference - for us and for your future. *Bilingual (Spanish) strongly preferred for this role* Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the...

  • Branch Manager

    2 days ago

    Lancaster, United States F.N.B. Corporation Full time

    Join our team. Make a difference - for us and for your future. *Bilingual (Spanish) strongly preferred for this role* Position Title: Branch Manager Business Unit: Retail Reports to: Varies Based on Assignment Position Overview: This position is primarily responsible for the overall sales and operations management of the branch. The incumbent is the...

  • Branch Manager

    1 week ago

    Lancaster, United States State Electric Supply Full time

    About State Electric Supply Co. State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees. Job Summary We are seeking a dynamic and...

  • Branch Manager

    2 days ago

    Lancaster, United States State Electric Supply Full time

    About State Electric Supply Co. State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees. Job Summary We are seeking a dynamic and...

  • Branch Manager

    1 week ago

    Lancaster, United States State Electric Supply Full time

    About State Electric Supply Co. State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees. Job Summary We are seeking a dynamic and...

  • Branch Manager

    2 weeks ago

    Lancaster, United States State Electric Supply Co. Full time

    About State Electric Supply Co.State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees.Job SummaryWe are seeking a dynamic and results-oriented...

  • Branch Manager

    1 week ago

    Lancaster, United States State Electric Supply Co. Full time

    About State Electric Supply Co.State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees.Job SummaryWe are seeking a dynamic and results-oriented...

  • Branch Manager

    23 hours ago

    Lancaster, United States State Electric Supply Co. Full time

    About State Electric Supply Co.State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees.Job SummaryWe are seeking a dynamic and results-oriented...

  • Branch Manager

    1 day ago

    Lancaster, United States State Electric Supply Co. Full time

    About State Electric Supply Co.State Electric Supply Co. is a leading distributor of electrical products and services, serving customers across diverse industries. We pride ourselves on our commitment to quality, exceptional customer service, and fostering a positive work environment for our employees.Job SummaryWe are seeking a dynamic and results-oriented...

  • Branch Manager

    5 days ago

    Lancaster, United States Community First Fund Full time

    **COMMUNITY FIRST FUND TEAM MEMBER PROFILE** Position/Title: Branch Manager Department: Credit Union Reports To: Operations Manager **CHARACTERISTICS** - Customer focused - Organized/ Efficient - Approachable - Analytical - Independent/ Self-motivated - Adaptable and Strategic Leader - Ethical - Goal Oriented - Friendly - Conscientious - Self-starter -...

  • PKX Branch Manager

    2 weeks ago

    Lancaster, United States Porta Kleen Full time

    1. This position is responsible for planning, organizing, coordinating and controlling all branch operations. 2. Additionally, this position will be accountable for delivering and maintaining high standards of safety, customer service, growth and process implementation. ESSENTIAL FUNCTIONS: 1. The position must drive and meet Porta Kleen safety objectives....

  • Teller Retail Banker

    2 weeks ago

    Lancaster, United States Woodforest National Bank Full time

    Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation.Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder.We focus on building relationships and discovering...

  • Banking Specialist III

    1 month ago

    Lancaster, United States PeoplesBank Full time

    Job DescriptionJob DescriptionPosition SummaryThe Traveling Banking Specialist III (Lancaster/Oregon Pike/York) will serve on the Retail Support team as client service and primary new account and loan representative for the financial centers supported. This position will demonstrate strong client conversational skills utilizing the Bank defined conversation...

  • Retail Staff

    2 weeks ago

    Lancaster, United States GameStop Full time

    GameStop - 404 N I-35 Suite #134 Lancaster [Retail Sales / Team Member] As a Retail Staff at GameStop, you'll: Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and...

  • Retail Staff

    2 days ago

    Lancaster, United States GameStop Full time

    GameStop - 404 N I-35 Suite #134 Lancaster [Retail Sales / Team Member] As a Retail Staff at GameStop, you'll: Provide outstanding customer service experience; Ensure customers are greeted on the sales floor, informed of trade, reservation and loyalty program benefits; Share product knowledge with customers; Ensure products are easy to see and buy and...