Service Operations Manager
2 weeks ago
Who We Are:
- Design, Build, Install High Purity Water Systems across a variety of industries
- Service and Customer Focused
- Team Oriented
- Experts in the Industry
- Strong Culture
What We Offer:
- Work atmosphere that encourages teamwork, integrity, and excellence
- Training, tools, and support for employees' development
- Trajectory of personal and professional growth
- Market-competitive and experienced-based compensation
- Generous benefit package
Who You Are:
- Function well in an organized, team environment
- Enjoy a productive and engaged work environment
- Are highly organized and analytical
- Find value in serving with excellence
- Excel at team support and coordination
- Have excellent customer service skills
- Consider yourself a problem solver
- Enjoy refining process efficiencies
- Can serve field teams with back-office support, tools support and training, and logistical support
- Are collaborative and an effective communicator
Experience:
- Minimum of 5 years management experience
- Excellent Computer (Microsoft Office) Skills
- Comfortable collaborating with field technicians in the office, shop, or field environment
- Previous experience with ERP systems is a plus, ex. Microsoft Dynamics
- Knowledge of or experience in coordinating or managing multiple business processes such as customer service, billing, quoting, inventory management, team scheduling.
- Experience in coordinating service activities across multiple clients
Job Responsibilities:
- Set up and maintain customer contracts, jobs, and services
- Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders
- Track and generate reports of business segment profitability including cost analysis of services and contract renewals
- Maintain customer service schedules, create work orders, and prepare work orders for invoicing
- Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity
- Handle customer calls and coordinate service schedule with service technicians Manage the coordination of work, inventory, and projects between technicians and the corporate office
- Maintain and encourage accurate documentation for billable parts and time
- Manage Service Technicians work orders completion, parts used, scheduling, shop time and over time
- Plans, directs, and manages the services of the Maryland Branch
- Facilitate the creation of standard operating procedures, documentation, and execution at our customer sites and the PFI Maryland facility
Benefits:
- 401(k)
- 401(k) matching after 1 year of service
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings account
- Life insurance
- Paid time off
- Referral bonus program
- Tuition reimbursement
Schedule:
- Day shift
- Monday to Friday
Ability to Relocate:
- Clarksburg, MD 20871: Relocate before starting work (Required)
Work Location: In person
Please visit www.pureflowinc.comto learn more about Pureflow: who we are and what we do.
Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.
Keywords: Customer Service, Management Skills, MS Office, Technical, Compliance, Innovation, Collaboration, Quality Systems, Operational Systems
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