Tech Informatics Spe

The Tier II Information Technology Support Specialist works under the direction of the Executive Director of Information Technology and assists in the overall functioning of the Information Technology Department. This role will support the organization for Tier I and Tier II functions.

Typical Hours

Monday through Friday daytime hours, rotating call

Qualifications

• Experience with Microsoft Office 365 applications and Microsft 365 Admin Center
• Experience with DHCP, DNS, Group Policy, Active Directory user accounts and groups, SSL certificates
• Phone system and audio visual experience preferred
• Technical support experience with Microsoft Windows 10 and 11 desktop operating systems
• Proficient keyboarding and computer skills
• Excellent customer service and communication
• Take initiative
• Self starter
  

Responsibilities include:

• Resolving hardware and software issues submitted through the IT ticketing system and Help Desk phone calls.
• Managing systems/services including:
  • DHCP
  • DNS
  • Group Policy
  • Active Directory user accounts and groups
  • Mitel phone system
  • Imprivata
  • Endpoint Central
  • SSL certificates
  • Audio visual systems.
• Working in Microsoft 365 Admin Center.
• Installing, testing, monitoring, upgrading, troubleshooting and repairing computers and peripherals.
• Documenting, tracking and monitoring issues to facilitate timely resolutions.
• Works with other IT department team members in deploying, maintaining, improving and supporting IT systems and services.
• Maintains and creates documentation on systems.
• Facilitates the IT portion of New Hire Orientation.

Knowledge, Skills and Abilities

• Ability to demonstrate effective troubleshooting skills.
• Ability to demonstrate and maintain required competencies.
• Accuracy and attention to detail in performing all job duties.
• Ability to delegate to appropriate team members.
• Ability to create and maintain proper systems documentation.
• Ability to develop and maintain effective working relationships with patients, family members, and co-workers.
• Ability to effectively handle stress.
• Ability to communicate clearly both orally and in writing.
• Ability to maintain confidentiality per OMC policy.
• Ability to support networked printers.
• Proven ability to handle confidential information.
• Demonstrated ability to work independently.
• Willingness and ability to perform additional duties on an