Hotel Front Desk Receptionist

Job DescriptionJob DescriptionDo you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application todayCompensation:

$12 - $13 hourly

Responsibilities:

• Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Field customer complaints when necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Working knowledge of Microsoft Office and reservation management systems
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations

About Company

This hotel is the newest prototype for Hampton Inn. Just over one year old, this modern hotel attracts people from all over the country. We run high occupancy and have great guest reviews on all review sites. Work for a locally owned franchise that is rapidly growing. Plenty of opportunities for growth.

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