Customer Service Representative

4 days ago


Lithia Springs, United States Jim s Formal Wear Full time
Job DescriptionJob Description

Jim’s Formal Wear LLC (“JFW”) is seeking a talented customer service representative in its Lithia Springs, Georgia distribution center.

Established in 1964, JFW is the world’s largest wholesaler of men’s rental formalwear. JFW’s customer base consists of approximately 5,000 independently-owned retailers, as well as national chains that operate hundreds of additional stores. These stores are serviced by over 450 JFW team members that operate out of seven regional distribution centers.

The Customer Service Representative reports to the Customer Service Director and the Regional Director. Desirable characteristics of the successful candidate include communicating well with customers through multi-channels, providing information and explaining Jim’s Formal Wear products and services. Representatives accept and enter orders, while also addressing questions about and resolving issues with our products, policies, or shipments. Duties include:

  • Converting inquiries into rentals.

  • Actively listening and comprehending messages.

  • Communicating effectively and conveying information and ideas.

  • Reading, understanding, and responding to information presented in writing.

  • Proficiency in using computers and other office equipment.

  • Bi-lingual skills

Qualifications:

  • Available to work 32-40 hours/week, including some evenings and some Saturdays, as well as seasonal overtime

  • Three to five years service industry experience

  • High school diploma or equivalent

  • One year Shift/Team Lead experience - preferred

  • Bi-lingual skills in Spanish - preferred

JFW offers:

  • Competitive wages

  • Health, Dental, Vision Insurance

  • 401(k) Profit Sharing

  • Paid Time Off and Holidays

Company Description

Jim’s Formal Wear is headquartered in Trenton, Illinois. Our continued growth will be achieved by following our company’s vision “to be the preferred vendor in every market we service by being the easiest company in our industry to do business with.” We are proud of our service-oriented culture and enjoy the benefits of being an “open book management” company.



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