Outbound Sales Agent

Outbound Sales Agent |Mainstream Fiber

About Mainstream Fiber:

At Mainstream Fiber Networks, we’re more than just a fiber optic internet company: we’re a Hoosier based team dedicated to propelling the digital revolution forward, and we believe that investing in our employees is the cornerstone of success.

About the Role:

The role of Outbound Sales Agent will be responsible for initiating contact with potential customers who have previously expressed interest or have an existing relationship with our company. An Outbound Sales Agents primary objective will be to effectively engage prospects, understand their needs, and promote our products/services to drive sales revenue.

Why should you join our Team:

• Permanent, Full-time Position
• Pay Range: $40,000 base salary with an additional earning potential of $25,000.
• 1st Shift
• Access to Company Benefits:
  1. Paid Time Off
  2. 10 Paid Holidays
  3. Medical Insurance
  4. Dental and Vision Insurance
  5. Health Savings Account (HSA)
  6. Company Funded Life Insurance
  7. 401(k) Retirement Savings Plan
  8. FMLA
  9. Unpaid Company Leave

Job Perks:

• Competitive Compensation
• Comprehensive company paid training provided.
• Company-provided uniforms
• Boot allowance for Outside Plant Employees
• Newly Updated Equipment and Vehicles
• Internal career advancement opportunities
• Exclusive employee discounts on company services
• Life Mart discounts for various products and services
• Pay Active (Daily/weekly Pay Opportunities)
• Wisely Pay Cards
• New Hire and Annual provided Company Merch
• Annual Company Events

Key Responsibilities:

• Place warm outbound sales calls to potential customers who have previously expressed interest in or have a relationship with the company.
• Thoroughly understand the features, benefits, and unique selling points of the products or services being offered.
• Establish rapport with prospects through effective communication skills, active listening, and demonstrating empathy.
• Ask questions to understand the customer's needs, preferences, and pain points to tailor the sales pitch accordingly.
• Clearly and accurately convey information about products or services, including pricing, promotions, and any relevant details.
• Address any concerns or objections raised by prospects and provide appropriate responses to alleviate doubts and move the sales process forward.
• Recommend solutions or packages that best meet the customer's needs and align with their budget and preferences.
• Adhere to predefined sales scripts or guidelines while maintaining flexibility to adjust the conversation based on customer responses.
• Enter accurate and detailed information into the Customer Relationship Management (CRM) system regarding customer interactions, preferences, and progress through the sales pipeline.
• Work towards achieving individual and team sales targets by effectively converting leads into sales and maximizing revenue generation opportunities.
• Ensure compliance with relevant laws and regulations, such as Do Not Call (DNC) lists and data protection regulations, during outbound calling activities.
• Offer post-sales support and assistance to customers, including answering questions, addressing concerns, and facilitating any necessary follow-up actions.
• Coordinate with other team members, including sales managers, support staff, and product specialists, to provide seamless customer experiences and optimize sales outcomes.
• Actively seek feedback, participate in training sessions, and implement learning from coaching sessions to continuously improve sales techniques and performance.
• Conduct all interactions with professionalism, integrity, and a customer-centric approach to uphold the company's reputation and brand image.
• Perform other related duties as required and assigned.

Key Qualifications:

• Prior experience in sales or customer service roles, preferably in a call center environment, is beneficial.
• Strong verbal communication skills are essential for effectively interacting with customers over the phone.
• Ability to listen attentively to customers, understand their needs and preferences, and respond appropriately to address their concerns.
• Proficiency in using computer systems and software applications for data entry, navigating customer databases, and accessing relevant product information.
• Ability to prioritize tasks effectively, manage workload efficiently, and meet or exceed performance targets and deadlines.
• Ability to collaborate effectively with other departments, such as marketing, product management, and operations, to address customer inquiries or issues and drive business results.
• Willingness to collaborate with colleagues, share knowledge and best practices, and contribute to a positive and supportive team environment.

Post-Application Details:

After submitting your application, if your skills and experience align well with the position, you will move on to the next stages in the interviewing process. Even if this particular role doesn't work out, rest assured that you remain part of our network. This ensures that all our recruiters will have access to your profile, broadening your potential opportunities.