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Support Staff-Downtown Duluth
4 months ago
Summary:
The Center is looking for a compassionate and professional Support Staff/PRS member. This individual is the first point of contact for patients in our Office Based Opioid Treatment (OBOT) location so professionalism and excellent customer service skills are a must. Support staff registers patients for intakes and walk-in assessments. They verify patient insurance benefits and navigate MNSure applications as needed. As well as, providing Peer Recovery Specialist services for patients that are a part of the OBOT program, including, advocacy, aligning community support, and finding resources. As well as, inspiring hope among recovering clients.
Primary Responsibilities:
- Patient services:
- Register patients
- Verify and update patient information at every visit
- Assist patients with paperwork
- Answer patient questions and help ensure the highest quality of customer service
- Assist patients with MNSure Applications as needed.
- Verify insurance benefits
- Soft Skills:
- Answer phones and transfer calls to the appropriate staff member needed.
- Customer-oriented communication skills
- Receive and process cash and credit card payments for services rendered
- Patient Records:
- Maintain patient record confidentially in a manner set forth by policy and procedure.
- Upload incoming patient records into the patient's EHR.
- Respond to records request accurately, effectively and in a timely manner.
- Collaborate with multidisciplinary team
- Excellent organizational and multitasking skills
- Perform other duties as assigned.
Qualifications:
- Must be 18 years of age or older.
- Must have a high school diploma or general education diploma (GED).
- Must have a Peer Recovery Specialist certification, or receive prior to starting.
- Must pass background studies conducted by the Minnesota Department of Human Services.
- Must have current CPR and First Aid certification or obtain it before direct patient contact.
- Preferred one year of experience as a Receptionist or Administrative Assistant;
- Preferred knowledge of HIPAA & patient confidentiality laws.
- Knowledge of Electronic Health Records Systems.
- Experience working with Medical Insurance/Benefits/MNSURE.
- Within 60 days of hire must become MNSURE Certified.
Our Benefits
- Health, Dental, & Vision Insurance
- 401K (Up-to 8% employer contribution)
- Paid Time Off & Development Time
- 10 Paid Holidays
- Short- & Long-Term Disability (No-cost)
- Accident & Critical Illness Insurance
- Life Insurance
- On-the-Job Training
- Tuition Assistance Programs
- Employee Assistance Program (EAP)
- HSA Eligible Health Plans
- Family and Medical Leave
- Bereavement, Jury Duty, and Military Leave
We prefer to promote internally and promote opportunities for development.
The Center for Alcohol & Drug Treatment will consider all applicants regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, or status with regard to public assistance, or membership or activity in a local human rights commission.
The Center for Alcohol & Drug Treatment completes background checks in compliance with Minnesota Department of Human Services. We must conduct a background for employment within the Center. We do work with applicants on submitting paperwork for reconsiderations and variances if their background requires it.
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