Production and Service Leader

3 months ago

Lake Forest, United States Ikonix USA Full time
Job DescriptionJob Description

Ikonix USA is looking to add a Production and Service Leader to its Operations Team

Every day you use products powered by electricity and battery currents. Every time you toast your bread, charge your laptop, blow dry your hair, or wash your clothing you are using products that need to be tested to ensure their electrical safety.

Our goal is to keep people safe from the dangers of electric shock. Ikonix USA manufactures electrical safety compliance instruments and power sources.

Our customers use the instruments we manufacture to ensure they are producing and shipping products that are safe to use.

The Production and Service Leader is responsible for leading the tactical functions of the laboratory and warehouse teams, promoting the core values of the company, and developing and evaluating the performance of the personnel.  The primary focus will be on developing and measuring KPIs for the team of technicians and order fulfillment specialists (OFS), driving operational efficiencies, and ensuring that the operations team achieves the OTD, Sales, and Customer Happiness goals of the organization while meeting and exceeding customer expectations. This is a an onsite position.

IKU offers a competitive compensation and benefits package including:

  • Quarterly bonus 
  • Paid Vacation and Sick time
  • 9 Paid company holidays
  • Your birthday as a paid day off
  • Medical, Dental and Vision coverage
  • 3% employer contribution on 401k regardless of whether or not you contribute
  • Weekly Organic Produce May - November
  • Wellness activity reimbursement program                   

PRIMARY DUTIES AND RESPONSIBILITIES

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

  • Monitor, evaluate, and create improvement plans the performance of the team of technicians and warehouse personnel to the KPIs and Core Values of Ikonix
  • Ensure a safe work environment and enforce safe work behaviors
  • Deploy technicians as needed to accomplish the On Time Delivery, Customer Happiness, and Sales goals of the company
  • Ensure technicians follow the Standard Operating Procedures and Work Instructions as developed by the Electronics Testing Engineer and Quality and Metrology Engineer
  • Develop, Monitor, and Report out KPI’s for the technician and warehouse teams.
  • Collaborate with the Production and Inventory Control Specialist to ensure that the production schedule is met, and inventory control practices are followed.
  • With the support of the Electronics Test Engineer, work to optimize operations processes through continual improvement
  • Ensure that 5S standards are implemented and maintained.
  • Use Lean Manufacturing methodologies to eliminate waste in the operation, and strive for continual improvement
  • Ensure compliance with ISO 17025 and 9001 Standards

EDUCATION / EXPERIENCE

  • Bachelor’s Degree or Equivalent Experience
  • Minimum 5 years in manufacturing or sales and service
  • Minimum of 2 years of management or supervisory experience leading a manufacturing or technician team
  • Electronics troubleshooting experience a plus
  • ISO 17025 and/or 9001 experience
  • Excellent written and verbal communication skills

ADDITIONAL DUTIES

  • Identify tools, training, and resources needed by the technician team
  • Assist the Operations Manager in preparing the operations budget
  • Collaborate with other departments in achieving the goals of Ikonix
  • Manage the equipment and shop supplies budget
  • Assist the Operations manager with facilities management, and utilities management functions and contractors: e.g. landscaping, janitorial, fire safety, trades, etc.
  • Reinforce Ikonix core values

TRAVEL

  • Travel Unlikely

MARGINAL JOB FUNCTIONS

  • Identify possibilities for improvement
  • Adhere to ISO processes
  • Other duties as assigned

PHYSICAL DEMANDS

  • While performing the duties of this job, the employee is frequently required to sit, talk, hear, read and requires use of hands.
  • The employee is frequently required to stand and walk.
  • The employee will be required to lift and/or move at least 70 pounds.
  • This position may occasionally require the use or operation of special equipment such as a test and measurement equipment.

Ikonix USA LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Ikonix USA LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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