IT Support Specialist

3 weeks ago

Saint Louis, United States Guarantee Electrical Full time
Job DescriptionJob Description

Partner. Energize. Deliver.

Join our St. Louis team as an IT Support Specialist and become an employee of a nationally recognized Top Workplace This person would be the initial point of contact for customers/employees with IT needs. They would be responsible for managing help desk tickets, working them through our processes and procedures and escalating them to the appropriate technical expert if needed.


Why Work for Us?

Benefits, Compensation, Community Involvement and Employee Appreciation

Each member of the Guarantee team is an essential partner in building our successful future. Guarantee offers a rewarding career path, a competitive salary, and excellent benefits package. This includes an Employee Stock Ownership Plan (ESOP), which is 100% company funded.

Employees are also eligible for annual discretionary bonuses. We offer a competitive benefits package including medical, dental, vision, accidental, critical illness, life and disability insurances, vacation/sick time, and a matching 401K plan.

We value giving back to our communities through community outreach and volunteering. Some of our favorites being Pedal the Cause, KIDstruction, Big Brothers Big Sisters and more


Responsibilities

  • Help-desk triage of incoming calls/tickets for the Central Region
  • Performs Tier 1 and higher issue resolution for incoming help requests from end users, including installing and upgrading software and installing hardware
  • Performs End User application security access maintenance
  • Ensures continuous customer support and contact with customer
  • Consults with vendors on resolutions to identified issues
  • Deployment tasks: Desktop deployment, user creation, Teams rooms, mobile devices, etc.
  • Working with end-users to ensure features are understood
  • Training new users on software applications
  • Overflow for Western Region help desk
  • Provide ongoing Training
  • Other duties as assigned

Qualifications

  • 2+ years experience in deployment and/or integration of IT solutions
  • Preferred experience working with business software in a construction environment
  • Ability to translate business needs into deployable software solutions
  • Technical or vocational school education preferred but not required

Knowledge, Skills, and Abilities

  • Customer service - must be able to listen to the needs of the company to best implement features
  • Willingness to learn
  • Ability to explain your findings in a concise, actionable manner
  • Ability to learn new skills and information sets quickly
  • Excellent communication skills (verbal and written)
  • Ability to identify, analyze, and create consumable documentation and training
  • Microsoft O365 experience
  • Familiarity of the following is ideal but not required: Dell Latitude Laptops, Apple iPhones / iPads, Viewpoint Vista, Viewpoint Field Time, Bluebeam, Dado, Microsoft Teams; Chat, File Storage, Voice, Video, and Rooms, FreshService
  • Humble, Hungry, and Smart



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For more information about Guarantee Electrical Company, please visit www.geco.com

  • Community Support Specialist

    2 months ago

    Saint Louis, United States PEOPLE'S HEALTH CENTERS Full time

    Job DescriptionJob DescriptionALM Hopewell Center a Certified Community Behavioral Health Organization provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than...

  • Community Support Specialist

    3 weeks ago

    Saint Louis, United States PEOPLE'S HEALTH CENTERS Full time

    Job DescriptionJob DescriptionALM Hopewell Center a Certified Community Behavioral Health Organization provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than...

  • Community Support Specialist Supervisor

    3 weeks ago

    Saint Louis, United States Peoples Family of Corporations Full time

    Job DescriptionJob DescriptionALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and...

  • Community Support Specialist Supervisor

    1 month ago

    Saint Louis, United States Peoples Family of Corporations Full time

    Job DescriptionJob DescriptionALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and...

  • Help Desk Support Specialist

    3 weeks ago

    Saint Louis, United States Obsidian Solutions Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and...

  • Help Desk Support Specialist

    4 weeks ago

    Saint Louis, United States Obsidian Solutions Group LLC Full time

    Job DescriptionJob DescriptionDescription:The Help Desk Specialist will provide superior customer service in support of the Enterprise Service Desk. As the Help Desk Specialist, you will serve as the end-user’s single point of contact for reporting all IT service-related issues, initiate requests for all IT services contained in the IT Service Catalog and...

  • DME Specialist

    1 week ago

    St Louis, Missouri, United States HealthCare Support Full time

    DME Specialist - Respiratory Therapist or Licensed Practical Nurse HealthCare Support is actively seeking a DME Specialist - Respiratory Therapist or Licensed Practical Nurse to fill an opening with a first class healthcare company delivering exceptional respiratory care in St. Louis, MO. Daily Responsibilities for DME Specialist - Respiratory Therapist or...

  • Family Support Specialist I

    1 week ago

    East Saint Louis, United States Urban Strategies, Inc. Full time

    Job DescriptionJob DescriptionTITLE: Family Support Specialist I REPORT TO: Senior Project Manager LOCATION: TBD STATUS: Full Time BACKGROUND: For nearly 40 years, Urban Strategies, Inc. has assisted residents and community stakeholders to design and implement a wide range of transformative projects in distressed U.S. communities. Our goal is to ensure that...

  • 988 Mobile Crisis

    1 month ago

    Saint Louis, United States BJC HealthCare Full time

    Additional Information About the Role * Up to a $2000 Sign on Bonus * MUST have an active MO. Peer Support Specialist Certification * Shift information: 8 AM - 5 PM + alternating weekends * Types of clients: Mobile Crisis Response (MCR) works with clients in active crisis who have outreached the 988 mobile crisis hotline number and are in need of in-person...

  • 988 Mobile Crisis

    3 weeks ago

    Saint Louis, United States BJC HealthCare Full time

    Additional Information About the Role * Up to a $2000 Sign on Bonus * MUST have an active MO. Peer Support Specialist Certification * Shift information: 8 AM - 5 PM + alternating weekends * Types of clients: Mobile Crisis Response (MCR) works with clients in active crisis who have outreached the 988 mobile crisis hotline number and are in need of in-person...

  • Center Support Specialist

    4 weeks ago

    Saint Louis, United States Urban Sprouts Child Development Center Full time

    Job DescriptionJob DescriptionJob SummaryUrban Sprouts is looking for an administrative office support person to support the organization and leadership team. This is a salaried position, five days a week, 8:30 am to 5:30 pm full time. The support specialist responsibilities will include maintaining day to day operations, facilities management, receipt and...

  • Center Support Specialist

    3 weeks ago

    Saint Louis, United States Urban Sprouts Child Development Center Full time

    Job DescriptionJob DescriptionJob SummaryUrban Sprouts is looking for an administrative office support person to support the organization and leadership team. This is a salaried position, five days a week, 8:30 am to 5:30 pm full time. The support specialist responsibilities will include maintaining day to day operations, facilities management, receipt and...

  • Center Support Specialist

    2 weeks ago

    Saint Louis, United States Urban Sprouts Child Development Center Full time

    Job DescriptionJob DescriptionJob SummaryUrban Sprouts is looking for an administrative office support person to support the organization and leadership team. This is a salaried position, five days a week, 8:30 am to 5:30 pm full time. The support specialist responsibilities will include maintaining day to day operations, facilities management, receipt and...

  • Community Support Specialist-Children

    3 weeks ago

    Saint Louis, United States Peoples Family of Corporations Full time

    Job DescriptionJob DescriptionALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and...

  • Community Support Specialist-Children

    4 weeks ago

    Saint Louis, United States Peoples Family of Corporations Full time

    Job DescriptionJob DescriptionALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and...

  • Community Support Specialist-Children

    1 week ago

    Saint Louis, United States Peoples Family of Corporations Full time

    Job DescriptionJob DescriptionALM Hopewell Center provides comprehensive mental health services to children and adults in the northern and central parts of the City of St. Louis and North St. Louis City. A professional mental health staff serves a growing caseload of 2,800 patients, of which greater than ninety-five percent are chronically mentally ill and...

  • Youth Development Specialist

    1 month ago

    Saint Louis, United States Youth In Need Full time

    Job DescriptionJob DescriptionWould you like a career that changes lives while working with a team built on shared values? Look no further!At Youth In Need, we value community and relationships. We encourage courageous spaces, leaning into discomfort, and stretching your learning muscles. As a Youth Development Specialist, you will provide a safe and...

  • Youth Development Specialist

    4 weeks ago

    Saint Louis, United States Youth In Need Full time

    Job DescriptionJob DescriptionWould you like a career that changes lives while working with a team built on shared values? Look no further!At Youth In Need, we value community and relationships. We encourage courageous spaces, leaning into discomfort, and stretching your learning muscles. As a Youth Development Specialist, you will provide a safe and...

  • Youth Development Specialist

    3 weeks ago

    Saint Louis, United States Youth In Need Full time

    Job DescriptionJob DescriptionWould you like a career that changes lives while working with a team built on shared values? Look no further!At Youth In Need, we value community and relationships. We encourage courageous spaces, leaning into discomfort, and stretching your learning muscles. As a Youth Development Specialist, you will provide a safe and...

  • Behavior and Instructional Support Specialist

    1 month ago

    Saint Louis, United States The Biome School Full time

    Job DescriptionJob DescriptionSalary: Title:                   Behavior and Instructional Support SpecialistQualifications:   60 hours of college creditReports to:        The PrincipalThe Biome SchoolThe Biome is a tuition-free, k-5, public charter school that provides a unique academic experience for children who live in the City of St....