ServiceNow Ops Manager
3 weeks ago
Must Have Experience
A self-driven individual who would be accountable for managing & driving ServiceNow Operations team end-to-end.
Supervisory skills and the ability to leverage support from other parts of the organization.
Ability to work with all levels of client and internal resources.
Ability to organize, delegate, and leverage resources to accomplish objectives.
Maintaining and delivering quality metrics, progress and status reporting to customer.
Create and track a plan to deliver the program goals, including the technical implementation plan for Operations Team.
Scope (requirements)/ backlog management, quality management and risks and issues management
Experienced of handling ServiceNow development / BAU team as Tech Lead.
Able to manage a team with different skills set and give technical guidance to the team.
Strong oral and written communication skills with the ability to communicate technical information in non-technical language.
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management.
Experienced in implementation of ITSM solution using industry best practices.
Experienced of implementing ITSM + (one of ITOM, ITBM, GRC, CSM, HRSD)
Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
Good experience of Service Portal and widget creation
Very good experience of REST and SOAP based integration, scripted REST and SOAP API creation.
Knowledge of Authentication via Auth 2.0, certificates and Mid Server
Implemented ServiceNow project in Domain separated instance.
Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases.
Good knowledge of MID Server installation and management
Experience of custom applications development
Experience of LDAP/Active Directory/SSO implementation
Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation.
Good to have Experience
Experience in working on Performance Analytics
Design and modification of ServiceNow Service Portal.
Review existing set up and provide best practice recommendations inline with the OEM.
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features.
Experience with HTML coding and Jelly script strongly preferred
Academic and Professional Experience
Professional
5+ years of experience with ServiceNow required.
8+ years of experience with IT Industry required.
Academics
Certified System Admin
CIS-ITSM, Certified Application developer, CIS-Discovery, CIS-Service Mapping
ITIL Foundations certification is preferred.
Bachelor’s degree or equivalent combination of education and experience.
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