Technical Writer

Symplast – A leader in Mobile Practice Management for Aesthetic and Medspa Software seeks an addition to the team.

Symplast is a rapidly growing company specializing in software solutions aimed at improving patient/doctor relationships while having complete oversight/control of the many facets of delivering best service to patients

About Symplast

As the #1 Mobile EHR/Practice Management platform, Symplast delivers the 21st century solution that aesthetics and med spas have been waiting for. Symplast offers tools and solutions including conversion dashboards, HIPAA compliant texting, revenue cycle management, lead management, e-prescription and more. From check-in to charting, scheduling to marketing, Symplast’s all-in-one platform allows practices to run from anywhere in the world, on any device, at any time

Symplast – A leader in Mobile Practice Management for Aesthetic and Medspa Software seeks addition to the team. Symplast is a rapidly growing company specializing in software solutions aimed at improving patient/doctor relationship while having complete oversight/control of the many facets of delivering best service to patients. Symplast is the comprehensive solution for Plastic Surgeons, Medical Spas, and more.

Founded by plastic surgeons in 2013, Symplast is the #1 Mobile EHR/Practice Management software for plastic surgery and medical spas. Symplast delivers a HIPAA secure cloud platform to over 3,500 aesthetic users across the country. Symplast’s user-friendly, end-to-end mobile app optimizes aesthetic practices from anywhere in the world. From front desk automation to artificial intelligence, Symplast eliminates inefficiencies. Symplast is the established industry thought leader on telehealth and telemedicine in aesthetics.

About the role

The Technical Writer will insert themselves into our feature release workflows and document what the software development team is building. For each feature, this role will work with the developer(s), product owner(s), quality assurance, and DevOps to ensure they’ve gathered appropriate documentation from each team and included it on the wiki page. Each of these wiki pages becomes the official source of record for that feature. Everything from how it was technically built, to the development services used for it to run, to the feature requirements, business use cases, workflow diagrams, screenshots, etc. Then, any time there is a change to the feature, they will need to update and maintain the wiki page.’=

In the Technical Writer aspect of this position, this role will define existing and new offerings, diving deep to understand how they work, integrate and flow, then making it real for our clients through well-documented technical content. This role will be the voice of the product owners, the impacted business areas and our Information Technology teams by documenting the expected functionality of the software and product offerings to our internal teams and to clients.

Responsibilities

• Work with product team to gather feedback and drive insights on content organization and into document delivery
• Develop learning content for products to be presented in multiple formats, such as text, video, and simulation, to meet the needs and learning styles of end users.
• Research and translate technical information into manuals and/or web-based documents for nontechnical and technical users
• Document new products and features; Produce and maintain high-quality user guides, integration guides, API specifications, etc.
• Determine the clearest and most logical way to present information for greatest reader comprehension
• Collaborate closely with the product teams to understand upcoming features and releases to capture the value
• Review, edit, and update existing content to keep it aligned with evolving product functionality
• Gather metrics and customer feedback data about your content, and update and innovate within your content to satisfy customer needs and increase content accuracy

Required Skills, Qualifications, and Experience

• BA/BS required or 3 years of relevant industry experience
• Experience designing, planning, and delivering content projects
• Understand software documentation workflow in how to appropriately categorize content from each feature into an appropriate categorical structure in order to be intuitively found by all stakeholders
• Experience working on or closely with software development teams
• Ability to take technical concepts and Translate to User Friendly Material
• Excellent Writing Skills
• Experience using learning content creation tools, office productivity suite, wiki, online learning tools, or comparable software products
• Dynamic professional with experience in one or more of the following areas: technical writing, instructional design, adult-learning or content design and development
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g. H1B status)