Manager of Quality

1 month ago

Albuquerque, United States New Mexico Donor Services Full time
Job DescriptionJob Description

New Mexico Donor Services (NMDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at NMDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work We are seeking a Manager of Quality and Compliance. This position will be responsible for the execution of the Quality Management systems and ensuring both quality and performance improvement initiatives are running throughout the organization.

COMPANY OVERVIEW AND MISSION

New Mexico Donor Services is a designated organ procurement organization (OPO) within the state of New Mexico – and is a member of the DCI Donor Services family.

For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor’s gift and share the importance of the gift of life.

We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking.

Below are some of the key accountabilities this position will hold:

  1. Assists in managing and maintaining compliance with all regulatory standards and industry driven accreditations. Maintains current licensing, registration, and accreditation with agencies.

  1. Oversees quality deliverables and practices such as policy deviations and nonconformance's, audits, training, document control, adverse reactions, PDSA, and CA/PA.

  1. Provides daily management, training, and scheduling of quality personnel.

  1. Promotes the expectation of accurate medical records and data elements with applicable regulations and standards.

  1. Oversees the organ chart review and audit process. Ensures correction assignments are made by the appropriate staff to ensure a comprehensive and complete donor record. Oversees organ chart disposition and ensure monthly chart metrics and goals by staff.

  1. Manages the audit system.

  1. Collaborates in the development and analysis of statistical measurements of activity, quality, and regulatory compliance.

  1. Oversees the review and investigation of deviations and occurrence reports. Completes the root cause analysis and finalizes reporting as appropriate.

  1. Performs other related duties as assigned.


New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

The ideal candidate will have the following attributes:

  1. Bachelor’s degree or equivalent experience in an OPO quality systems experience with medical records
  2. 3+ years of experience with a quality management system
  3. CQIA, CPTC, CTBS, CEBT preferred
  4. Must have a valid driver’s license with the ability to pass MVR underwriting requirements


You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.

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