CREOLO Call Center Representative
3 weeks ago
POSITION TITLE: CALL CENTER REPRESENTATIVEFLSA: NON-EXEMPT
REQUIRED EDUCATION, SKILLS, AND ABILITIES:
- High School Diploma / GED.
- At least 1 year of customer service experience preferred
- Self-motivated and positive attitude
- Good communication skills both verbal and written
- Computer literate
- Fluent understanding, speaking, and writing in Creole, required
PRINCIPAL DUTIES:
- Give appointments by phone and update/enter patient demographics
- Cancel and reschedule booked appointments.
- Place outbound calls to no-show patients for a new appointment.
- Resolve issues on eMessenger; failed call report.
- Process all patient transfer requests
- Provide general information to patients regarding services, insurance accepted and sliding fee qualification
- Screen all dental calls and transfer them to the appropriate site
- Outreach to patients to schedule hospital, lab and various other follow-up appointments
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
- None
Job Posted by ApplicantPro
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