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Returns Associate, 1st Shift

4 months ago

Midway, United States Lakeshore Learning Materials, LLC Full time
Job DescriptionJob DescriptionCompany Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

In a time of unprecedented expansion, we are seeking a Returns Associate to join our team. In this role, you will process returned shipments from customers in a timely manner and analyze product condition to determine final disposition. In addition, the position requires managing communication within the team to establish and maintain effective working relationships. Candidates should be able to analyze problems, formulate logical conclusions and create potential solutions. The ideal applicant is detail-oriented, organized and self-motivated. 

A day in the office looks like this: 

  • Handle return items based on standard processes and procedures 
  • Resolve disposition of product that has been returned 
  • Work in FIFO to ensure SLAs are met 
  • Support the Customer Service team 
Qualifications

Got the skills and experience? Here’s what we’re looking for:

  • High school diploma or GED required  
  • Must be able to consistently lift up to 50 pounds  
  • Must be able to work on your feet for long periods (8 to 10 hours). 
  • Must be able to work in a warehouse environment with the following: dust, heat, coolness and humidity  
  • Flexible and dependable 
  • Multitasker who is willing to perform any job necessary 
  • Time-management skills 
  • High attention to detail 
  • Strong communication skills  
  • Knowledge of HJ use 
  • Excellent computer application skills, including MS Office, MS Excel and basic software programs 
  • Willingness to learn and adapt to growing and changing business needs 


Additional Information

And here’s our end of the bargain 

  • Competitive compensation based on skills and experience , plus a bonus plan
  • Paid leave for new parents to support work/life balance and family bonding
  • Excellent medical/dental and vision coverage—EPO, PPO and HSA
  • 401(k) retirement plan with company contribution (because you will retire someday)
  • Flexible benefits—choose what you like, ignore the rest
  • Generous employee discount
  • Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 

To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 

Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL9