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Field Service Engineer

4 months ago

Pawtucket, United States Fotona Full time
Job DescriptionJob Description

Globally recognized for exceptional product performance and versatility, Fotona develops award-winning aesthetic, medical, and dental lasers. With over 50 years of laser expertise and industry leadership, Fotona has sold over 30,000 lasers worldwide with distribution in over 60 countries. Fotona’s reputation for excellence is earned from its dedication to R&D, unparalleled quality, reliability, ease of use, and durability.

Fotona is currently seeking a Field Service Engineer based in the Providence area to join our growing team.  The primary responsibility of the Field Service Engineer is to provide exceptional technical service and support to Fotona's customers in New England and across the United States. Fast, courteous, and professional customer interactions and solid technical skills are of the utmost importance. The Field Service Engineer is responsible for performing and documenting laser installations, preventive maintenance, and repairs to Fotona's medical and dental laser systems, accurately and efficiently responding to customer inquiries regarding error codes and orders, and providing management with daily communications regarding service orders.  Training on our laser systems will be provided.

Compensation:

  • Competitive pay based on experience.
  • Benefits package including Medical, Dental, Vision, AD&D, and Life Insurance
  • 401(k) with matching.
  • Advancement opportunities within a fast-growing and industry-leading company in healthcare.

Responsibilities:

  • Independently perform complex troubleshooting and repairs while working within the established procedures (training provided).
  • Instruct customers and staff in applications and operations of the equipment (training provided).
  • Submit timely and accurate service reports, timesheets, expense reports, and other paperwork as required. 
  • Self-manage, ensuring workload is managed to meet the needs of customers in a timely manner.
  • Ensure proper compliance with applicable FDA regulations provided by the company.
  • Ensure effective, accurate, and prompt handling of ALL customer needs in a professional and systematic manner.
  • Communicate and collaborate with Fotona team members across departments to maintain a positive, productive work environment for all employees.
  • Present a professional image at all times to customers and vendors, and represent Fotona with integrity at all times.

Education & Experience:

  • Minimum Associate's or Technical Degree required; Bachelor's Degree preferred.
  • Education or experience with photonics, electronics, biomedical engineering, or similar preferred.
  • Customer service and/or field service experience is a strong plus.

Skills and Abilities:

  • Clear and friendly communication style with excellent command of English.
  • Exceptional attention to detail.
  • Ability to write correspondence and emails to customers.
  • Natural technical aptitude and ability to read, interpret and follow technical documents (instructions, manuals, etc.)
  • Work well as a team member and independently with minimal or no supervision.
  • Microsoft Office, Excel, Outlook, and Word skills.

Additional Requirements:

  • Ability to travel up to 75%.
  • Ability to work flexible hours, including some evenings and weekends.
  • Ability to lift and carry up to 50 lbs. though not on a daily basis, ability to lift and carry over 50 lbs. occasionally, ability to push/pull very heavy equipment on wheels/casters.
  • Ability to stand, lift, push/pull, bend, squat, stretch, reach, twist/turn, walk, and reach throughout the day, ability to work at a computer and sit and/or drive for extended periods.
  • Ability to analyze, test, and repair electronic equipment.

*Fotona is an equal-opportunity employer.

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