Job DescriptionJob DescriptionJob title: Kennel SupervisorReports to: Medical Manager/ Office Manager
Job Summary: The Kennel Supervisor oversees the daily operations of the kennel during their assigned shift. This role involves supervising kennel staff, ensuring the well-being of animals, maintaining cleanliness, and providing excellent customer service to pet owners.
Job Description: Full TimeWe are an award-winning boarding facility and are seeking a superstar to join our team and uphold our commitment to the community.
In October, we are excited to open a brand-new boarding facility and are looking for a dedicated Kennel Attendant to help support and manage this new venture. This role involves ensuring the well-being of both pets and clients, overseeing staff training, and ensuring compliance with our Standard Operating Procedures (SOP) and Department of Agriculture regulations. As the key holder for the building, the Kennel Attendant will also be responsible for administering medications to the animals, providing excellent care for the pets, and maintain a high quality of standards.
Additionally, the Kennel Supervisor will run and maintain our dog spa as well, creating fun and engaging themes for our clients to enhance their experience.

Key Responsibilities:
Supervision and Leadership

1. Lead, train and supervise the kennel staff, ensuring tasks are completed efficiently and correctly.
2. Provide ongoing coaching and feedback
3. Address and resolve any staff issues or conflicts promptly.
4. Handle staff scheduling, shift changes, and time-off requests
5. Other supervision duties as deemed necessary

Animal care + Spa

1. Oversee the daily care of animals, including feeding, grooming, and administering medications as needed.
2. Monitor the health and behavior of the animals and report any concerns to the registered veterinary technicians or doctors.
3. Ensure all animals have clean and comfortable living areas.

Facility Maintenance:

1. Maintain cleanliness of kennels, food preparation area, bath area and the yard area.
2. Ensure all equipment and supplies are in good working order and properly stocked.
3. Conduct regular inspections to ensure safety and cleanliness standards are met.
4. Customer Service:
5. Greet pet owners, answer questions or concerns with professional and empathy.
6. Handle customer complaints or concerns with professionalism and empathy.

Administrative Duties

1. Make sure the accuracy of all animal care, medications and interactions
2. Document any changes, updates or messages for other kennel team members not scheduled during that shift.
3. Emergency Response:
4. Act as the primary point of contact in case of emergencies during the shift

Other responsibilitiesProvides compassionate care to patients Receives animals to be admitted, is responsible for their proper identification and for recording their respective locations. Releases animals to their owners as directed by the doctor; ensure that every animal released is clean and properly groomed. Follows a regular schedule for cleaning and sanitizing all cages, runs, wards and related areas, changes litter boxes. Feeds each animal as prescribed by the attending doctor and records appetite. Bathes and groom’s animals as directed by the doctor, collects urine and fecal specimens as directed by the doctor, Recognizes and records any unusual condition or abnormal behavior. Assists doctors, nurses, technicians with the administration of medications or with restraint. Maintains cleanliness in kitchen and other relevant areas of the hospitals as directed by the Practice Manager Routine maintenance of the practice, handy work Performs other duties as deemed necessary.
Qualifications:

• High school diploma or equivalent; additional education in animal care or management is a plus.
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Ability to hand animals safely and compassionately
• Detailed-oriented with strong organizational skills
• Ability to work flexible hours, including weekends and holidays
• 3 years customer service skills is preferred

COMPETENCIES:Compassion and Empathy Passionate towards animal care Ability to comprehend oral and written directions Collaboration and teamwork.
TRAVEL REQUIREMENTS:Will have to go between Park Vet and Park Vet Boarding and Spa729 W nc hwy 54 to 735 W NC hwy 54.
PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
WORKING ENVIRONMENT:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Park Vet Hospital is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.
Benefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible scheduleHealth insuranceHealth savings accountPaid time offParental leaveReferral programOne on One TrainingOne on One quarterly meetings with your direct managerGoal settingBi Monthly Team Meetings

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