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Tennis Pro Shop Assistant

3 months ago

Houston, United States Houston Country Club Full time
Job DescriptionJob DescriptionDescription:

Houston, TX

Description

Department: Tennis

Reports To: Head Tennis Professional & Pro Shop Manager

Classification: Hourly and Non-Exempt; Full or Part-time available

General Purpose: To assist the Head Professional and Manager in providing a quality shopping experience at

Houston Country Club Tennis Pro Shop. To promote tennis programs and assist with shop sales and maintenance.

Job Specification:

  • Anticipating & servicing our Members & Guest’s individual needs.
  • Greet and assist members and guests as they enter the tennis shop.
  • Manage special orders and invoicing.
  • Assist with buying for a single store location.
  • Monitor and manage inventory levels.
  • Assist with receiving and display of stock apparel and merchandise orders.
  • Assist with development and growth of corporate merchandise sales.
  • Experience with Microsoft Word/Excel/PP is beneficial.
  • Ensure the shop is ready for operation and remains in good order throughout the day.
  • Cleanliness and organization of all displays throughout the day is a priority.
  • Have knowledge of club activities, policies, and hours. Understand club operations to assist members with questions.
  • Assist the tennis operations team with daily operations at the tennis shop to include Member billing and court reservation management.
  • Answer all phone calls in a courteous and professional manner, may include tennis operation needs.
  • Assist with managing traffic in a high paced environment.
  • Personal interaction.
  • Embracing a culture of creating a memorable and welcoming atmosphere upon arrival & departure.
  • Embracing a dynamic, energetic, team-oriented experience that embraces creativity and idea generation.
  • Perform other duties as assigned by Head Tennis Professional & Managers.
Requirements:

Education/Experience: High school diploma or general education degree (GED)

Related experience and/or training; or equivalent combination of education and experience in the retail industry. Fashion or Retail background is beneficial.

Physical Requirements:

  • Flexible hours required:
  • Ability and willingness to work on Holidays and Weekends; up to 3-day work weeks are possible, while longer work weeks may be required from time-to-time during major events.

Additional Requirements:

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in multi-tasking situations.
  • Must maintain composure and objectivity.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by the owners, the management team, co-workers, members and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Essential:

  • Employee leads by example, consistently conveying a positive attitude, passion, and pride in your work.
  • Approach all encounters with members, guests, and fellow employees in a gracious, attentive, courteous and service-oriented manner. Conduct oneself in a professional manner and always maintain a professional image.
  • Conduct all business for the club as an ambassador of Houston CC, with integrity and in a professional manner always.
  • Take part in keeping Houston CC clean and litter free; Cleanliness is everyone’s responsibility, take ownership of the Club.
  • Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working.
  • Maintain regular attendance in compliance with Houston CC standards, as required by scheduling, which will vary according to the needs of the Club.
  • Always comply with Houston CC standards and regulations to encourage safe and efficient Club operations.
  • Be informed on and promote all Club activities and services.
  • Performs other duties as required by your manager.
  • Attend meetings as required by management.
  • Perform other duties as required.

Benefits

Full Time Benefits Include:
Employee Scholarship for full-time employees, their children, and grandchildren; reward amounts up to $10,000 per year.
Emergency Relief Fund
Health, Dental and Life Insurance; Choice of 3 Medical Plans & 2 Dental Plans.
Flexible spending accounts (FSA) for tax-deferred payment of medical and dependent care expenses.