Host/Hostess

Position Summary:

A Host/Hostess presents a positive first impression of the establishment's friendliness, excellent service, and high standards. The Host/Hostess also greets Guests upon arrival, informs Guests of their wait time, monitors a waiting list, enters Guest names into the computer system, shows Guests to their table and bids Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performing light housekeeping duties such as cleaning glasses and menus and ensuring restrooms are clean, stocked, and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

Core Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat Guests in either the bar or dining area depending on their preference
• Inform Guest of current promotions and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of Guests into the Dining and Bar areas, and provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests' needs throughout the dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled before getting back to the door)
• Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
• Help dining room staff by setting and clearing tables; replenishing water; serving beverages
• Issue dining charges by verifying orders, and ringing up all items to get a total bill for to-go orders
• Receive payments by validating credit charges; check ID’s and see that name matches the face of the customer; accept currency; calculate and issue change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed
• Complete all side station work and maintain a clean safe environment
• Perform other duties as assigned

Knowledge, Skills, and Competencies:

• Have a valid Food Handlers Certification
• Must be able to walk and stand during the entire shift
• Must be able to reach, bend, stoop, and wipe
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• 6 months experience in a full-service restaurant (preferred)
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.