Community Manager

Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.

Position Information:

• Salary Range: $28 - $32 hourly (DOE)
• Work Schedule: Monday – Friday (8:30am – 5:30pm)
• Apartment Unit: This position does not come with a comped apartment unit
• Non-Exempt

Job Summary

Under the supervision of the Regional Manager, the Community Manager is responsible for all operations of the apartment community. The selected individual will manage the community and operating budget, in accordance with company objectives and with the primary objective of increasing net operating income of the community. The Community Manager will maintain the physical asset and provide a quality living environment for residents.
The selected individual will manage employees by establishing a positive, productive working relationship with the community team members.

Essential Functions

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• With assistance from the Regional Manager define all community objectives to optimize asset efficiency and achieve performance goals set in accordance with GK Management’s expectations.
• Responsible for rent collection and expense control. Monitor and support monthly collection of HAP payments from HUD as needed.
• Ensure compliance with all applicable regulatory, federal and state agency requirements including, but not limited to, HUD Multifamily programs, HOME, Bond and Tenant Selection Plan requirements.
• Process and complete annual and interim HUD recertification on schedule ensuring compliance with all regulatory requirements.
• Support quality control by ensuring staff is recording accurate data on waitlist applicants, assign units in the order provided by the waitlist, and ensure all transactions are accurately completed in Onesite using GK policy and procedures.
• Responsible for leasing, sales goals, Hopper file management, and overall performance of the community.
• Effectively communicate company objectives to staff through training and delegation. Follow up with team members to ensure all objectives are met.
• Respond to resident complaints and provide resolutions.
• Prepare lease documents. Verify compliance with lease files, accurate completion of applications, income verifications, asset verifications, and other related paperwork.
• Consistently inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Inspect for any potential liabilities and immediately report.
• Perform annual unit inspections and repair deficiencies in a timely manner. Ensure the property is maintained physically to meet the standards set by REAC, HUD, GK Management, federal, and state agencies.
• Ensure community is operating within approved budget.
• Ensure turnover of vacant units is completed within 5 days accordance with GK policy.
• Monitor community compliance with all Fair Housing regulations, guidelines in occupancy standards, demonstrating at all times firm, fair and consistent administration of all legal and company policies and practices.
• Report all reasonable accommodation requests in accordance with GK policy.
• Serve as community representative for all court proceedings including evictions and small claims cases.
• Shop and be familiar with comps in sub-market. Review and verify monthly market survey.
• Monitor and implement rent increases, utility changes, and HAP contract renewals.

Other Responsibilities

• Maintain high occupancy level.
• Responsible for performance of safety and risk management functions of the community including “evening” lighting audits.
• Make the resident living experience, particularly the first and last impressions, of the highest quality.
• Participate, support and encourage team participation in company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.

• Prioritize team tasks appropriately and handle interoffice issues effectively.
• Assist Regional Manager with the preparation of MOR audit to achieve a satisfactory minimum score of or above.
• Assist Regional Manager analyze financial reports, submit vacancy turn around reports, EIV and participate in the preparation of annual budgets.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of organizational and community policies and procedures. Ability to apply policies and procedures to solve everyday issues.
• Knowledge of Fair Housing and Tenant Landlord laws, and HUD policies.
• Ability to work with people of diverse social, economic, and ethnic backgrounds, and remain sensitive to issues facing veterans, homeless, disabled, elderly, family, and other diverse populations.
• Proven professional verbal and written communication skills. Ability to create, compose and edit written materials. Ability to communicate clearly with residents, corporate, and site team members.
• Possess professional, friendly telephone and greeting skills. Must be self-motivated and a positive team member with effective communication and customer relation skills, internal and external.
• Knowledge of basic office practices and procedures. Ability to establish priorities and coordinate work activities. Ability to exercise initiative and problem solving skills.
• Knowledge of computer systems and applications. Demonstrate high-level proficiency in the use of Microsoft Office Programs, Internet, and e-mail. Must have prior property management software knowledge.

Supervisory Skills and Responsibilities:

• Ability to carry out supervisory responsibilities in accordance with the Company’s policies and applicable laws. Responsibilities include: weekly status updates to Regional Manager, regular meetings with staff, directing preparation for community visits, Assisting Regional Manager with interviewing, training, planning, assigning and directing work and under the direction of the Regional Manager performing performance counseling when necessary, addressing complaints/questions, and resolving problems.
• Ability to develop staff. Identify strengths of each team member, actively support individual career development, and acknowledge individual and team accomplishments.

Minimum Qualifications Required

• Bachelor Degree in Business or related field preferred.
• Certified Professional of Occupancy (CPO) and/or Certified Occupancy Specialist (COS) preferred.
• Must be experienced and knowledgeable of HUD policy in regards to Section 8 Multi-Family Housing.
• Knowledge of the HUD Enterprise Income Verification System (EIV).
• At least 2+ year’s property/community management experience at the Community Manager level preferred.
• Proficiency in both verbal and written communication skills.

Certifications

• Certified Professional of Occupancy (CPO) and/or Certified Occupancy Specialist (COS) preferred.
• Property Management Certification a plus

Physical Requirements

Requires mobility and walking to several different locations including walking up/down stairs, bending, stooping and stretching. Occasionally lifting items weighing up to 10 pounds. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.

Other Requirements:

A valid driver’s license from the state where the corporate office is located. The employee is required to maintain insurance and driving record in accordance with company policies and company’s insurance carrier.

Working Conditions

Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedule may vary based on demand.

Goldrich Kest provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, sex stereotype, gender (including pregnancy, childbirth, breastfeeding or any related medical conditions, gender identification, gender expression and transgender [including whether or not the employee is transitioning or has transitioned]) age, mental or physical disability, military or veteran status, marital status, domestic partner status, medical condition, national origin or ancestry, as well as any other category protected by federal, state, and/or local law. Goldrich Kest is committed to providing reasonable accommodation for qualified applicants and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.