Bilingual Customer Service

4 weeks ago

Fayetteville, United States Dan Heiman - State Farm Agency Full time
Job DescriptionJob Description

Dan Heiman - State Farm Agency, located in Fayetteville, NC is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. This is position is focused on Customer Service for a well-established State Farm Agent.


If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.


Please only apply if you meet the following criteria:

  • Willingness to obtain insurance licenses
  • Must be willing to commute to our Fayetteville location (this is an in-office position)
  • Bilingual: Fluent in Spanish and English


Responsibilities include but not limited to:

  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.


What we provide

  • Base Pay plus commission/bonus
  • Valuable experience
  • Growth potential/Opportunity for advancement within my office


 Requirements

  • Bilingual; fluent in Spanish and English
  • Customer service experience 
  • Excellent communication skills - written, verbal and listening
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Ability to work in a team environment
  • Ability to assess customer needs and conduct effective interviews
  • Ability to effectively relate to a customer
  • Property Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)


This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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