Current jobs related to Technical Services Manager - New York - Permutive

  • Senior Technical Solutions Consultant

    1 week ago

    New York, New York, United States C4 Technical Services Full time

    Technical Solutions LeadAt C4 Technical Services, we're seeking a highly skilled Technical Solutions Lead to join our team. As a key member of our technical team, you will be responsible for leading the design and architecture of complex CRM systems, ensuring they meet the needs of our clients.Key Responsibilities:Lead the design and architecture of CRM...

  • Senior Technical Lead

    3 weeks ago

    New York, New York, United States FST Technical Services Full time

    Job OpportunityFST Technical Services is a leading Commissioning (Cx) firm that partners with clients to ensure quality assurance in building projects. We are seeking a Senior Engineer to join our team and contribute to our mission.Key ResponsibilitiesEngineering LeadershipProvide technical oversight and support to the teamDevelop and maintain quality...

  • Senior Technical Lead

    7 days ago

    New York, New York, United States FST Technical Services Full time

    About the RoleFST Technical Services is a leading Cx firm in the country, partnering with clients for quality assurance in the design, construction, and post-acceptance phases of building projects.Key ResponsibilitiesProvide technical oversight and support to the team within the region.Meet target billable hours as defined by the annual operating plan and...

  • Technical Product Manager

    4 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for overseeing the development and enhancement of our customer-facing data capture tool that supports data integration, risk detection, customer screening, analyst...

  • Technical Product Manager

    4 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to oversee the development and enhancement of our customer-facing data capture tool. This role will be 100% remote, but requires working EST business hours.Key ResponsibilitiesProduct Vision and Roadmap: Develop and maintain a clear product vision and roadmap for the tool,...

  • Senior Technical Lead

    3 weeks ago

    New York, New York, United States FST Technical Services Full time

    FST Technical Services Commissioning DivisionWe are a leading commissioning firm in the country, partnering with clients for quality assurance in building projects. Our team ensures that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to meet client requirements and design intent.Senior...

  • Technical Services Manager

    4 weeks ago

    New York, New York, United States MongoDB Full time

    Job Title: Technical Services ManagerWe are seeking an experienced Technical Services Manager to join our team at MongoDB. As a Technical Services Manager, you will be responsible for leading a regional team of MongoDB 'Infrastructure' Support Engineers, providing expert-level technical support to our customers, and driving customer success.Key...

  • Microsoft Dynamics CE Technical Consultant

    3 days ago

    New York, New York, United States C4 Technical Services Full time

    Job Title: Microsoft Dynamics CE Technical ConsultantWe are seeking a highly skilled Microsoft Dynamics CE Technical Consultant to join our team at C4 Technical Services. As a Technical Consultant, you will be responsible for leading workstreams to develop and implement user stories, and demonstrating success in leading a project end to end through the...

  • Technical Account Manager

    2 days ago

    New York, New York, United States Opal Services Full time

    At Opal Services, we're revolutionizing access management with our cutting-edge platform. As a Technical Account Manager, you'll play a pivotal role in ensuring our customers' success by providing technical expertise, support, and guidance throughout their journey with our platform. You'll serve as a bridge between our customers and internal teams,...

  • Technical Services Manager

    6 days ago

    New York, New York, United States MongoDB Full time

    Job Title: Technical Services ManagerAbout the Role:We are seeking an experienced Technical Services Manager to join our team at MongoDB. As a Technical Services Manager, you will be responsible for leading a regional team of MongoDB 'Infrastructure' Support Engineers. This team is comprised of experts who address issues related to MongoDB's Ops Manager,...

  • Senior Technical Lead

    4 weeks ago

    New York, New York, United States FST Technical Services Full time

    Job OverviewFST Technical Services is a leading Commissioning (Cx) firm that partners with clients to ensure quality assurance in building projects. We are seeking a Senior Engineer to join our team and contribute to our mission.Key ResponsibilitiesEngineering Mentorship / LeadershipProvide guidance and support to junior engineers, promoting their growth and...

  • Senior Technical Lead

    3 days ago

    New York, New York, United States FST Technical Services Full time

    We are seeking a highly skilled Senior Engineer to join our FST Technical Services Commissioning (Cx) division. This division is one of the leading Cx firms in the country, partnering with clients for quality assurance in the design, construction, and post-acceptance phases of building projects.The Senior Engineer will be responsible for ensuring that...

  • Technical Product Manager

    4 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for driving innovation, enhancing security, and improving decision-making processes within our payment processing solutions.Key Responsibilities:Develop and...

  • Technical Product Manager for Payment Processing

    3 days ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product Manager for Payment ProcessingJob Summary:We are seeking a highly skilled Technical Product Manager to lead the development and enhancement of our payment processing solutions. The ideal candidate will have expertise in payment technologies, data analytics, and regulatory compliance.Key Responsibilities:Drive innovation and...

  • Technical Product Manager

    2 weeks ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product ManagerWe are seeking a highly skilled Technical Product Manager to join our team at PEAK Technical Staffing USA. As a Technical Product Manager, you will be responsible for driving innovation, enhancing security, and improving decision-making processes within our payment processing solutions.Key Responsibilities:Develop and...

  • Technical Product Manager

    3 days ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product Manager - Payment Processing ExpertWe are seeking a highly skilled Technical Product Manager to lead the development and implementation of our payment processing solutions. The ideal candidate will have a deep understanding of payment technologies, data analytics, and regulatory compliance.### Key Responsibilities* Develop and...

  • Technical Product Manager

    7 days ago

    New York, New York, United States PEAK Technical Staffing USA Full time

    Job Title: Technical Product Manager - Payment Processing ExpertWe are seeking a highly skilled Technical Product Manager to lead the development and implementation of our payment processing solutions. The ideal candidate will have a deep understanding of payment technologies, data analytics, and regulatory compliance.Key Responsibilities:Develop and...

  • Field Service Technician

    3 weeks ago

    New York, New York, United States Strong Technical Services Full time

    Job SummaryStrong Technical Services is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, maintaining, and repairing digital projection, audio systems, and digital signage equipment.Key Responsibilities:Perform routine maintenance on cinema projection equipment, digital...

  • Engineering Manager

    3 weeks ago

    New York, United States FST Technical Services Full time

    FST Technical Services Commissioning (Cx) division is one of the leading Cx firms in the country. We partner with clients for quality assurance in the design, construction, and post-acceptance phases of building projects. We ensure that equipment in mechanical, electrical, plumbing, and associated systems are designed, installed, and functionally tested to...

  • AWS Technical Services Manager

    1 week ago

    New York, New York, United States Amazon Full time

    Technical Services ManagerAmbitious and results-driven Technical Services Manager sought to drive revenue growth and operational excellence in the AWS Marketplace. As a key member of the Vendor Finance Success Team, you will own and execute revenue recognition processes for the Marketplace Private Offers program, combining operations, program management, and...

Technical Services Manager

3 months ago

New York, United States Permutive Full time
Job DescriptionJob Description

Permutive is a real-time data platform that empowers publishers and advertisers to address all of their audiences, whilst protecting consumer privacy and respecting user consent.

Our unique technology sits behind some of the world's largest publishers such as News Corp, Hearst, BuzzFeed, The Guardian, Conde Nast International to name a few — we enable them to understand and personalise user experiences for hundreds of millions of people every month.

You'll love working with us if you're excited about collaborating with brilliant colleagues, embracing autonomy and responsibility, and tackling challenges that will drive us forward. It's a great time to join and become a key contributor in shaping Permutive for the future.

Thanks to our category-defining edge technology, we've attracted the attention of global investment partners like EQT Ventures, Octopus Ventures, ACE & Company, and SoftBank Investment Advisers. Additionally, we are listed among YCombinator's Top 150 companies of all time.

The role…

Permutive is hiring for an experienced and highly motivated Technical Services Manager to lead our Technical Support team. The ideal person for this role will have a solid technical background, excellent leadership and process skills, and high standards for providing a world-class experience to our customers.

As we grow and continue the high retention of our customer base globally, this person will be instrumental in ensuring our clients receive timely and effective technical support, contributing to their overall satisfaction and success.

Reporting directly to the VP of Customer Success, this is an exciting opportunity for someone passionate about building great processes and developing high-performing teams.

The team…

As the Manager of the Technical Services team, you will be responsible for leading a global team of 10 people distributed across the US and EMEA.

The Customer Operations team is the first line of support to our customers. They are responsible for maintaining contractual SLAs, providing high-level product information, and efficiently triaging tickets for resolution.

The Technical Solutions Engineers team is experienced in web development and handles more complex tasks such as customer onboarding, technical debugging, internal tooling maintenance, and the development of custom solutions to address customer issues.

What you'll be doing…

  • Provide leadership, guidance, training, and performance evaluations of the team.
  • Enhance efficiency and customer satisfaction by developing and implementing team policies and procedures.
  • Promote teamwork and professional growth by fostering a positive and productive work environment.
  • Identify trends and areas for improvement by monitoring and analyzing key ticket metrics.
  • Ensure timely and accurate resolution of customer inquiries and technical issues.
  • Improve product offerings by collaborating with teams across Customer Success, Product Development, Sales, and Engineering to address customer feedback.
  • Meet service level agreements (SLAs) by managing support resources, including staffing and budgeting.
  • Continuously improve the support function by staying updated on industry trends and best practices.
  • Handle escalated customer issues and ensure effective resolutions.
What you'll need..
  • Commutable distance to NYC, you may be required to meet with customers and internal teams regularly.
  • A consistent track record of success leading and empowering technical support organizations globally.
  • Experience successfully managing and growing high-performing teams.
  • Successful track record setting up and iterating on support processes and strategy.
  • Extensive experience working in a Technical Support environment, unafraid to get into the weeds with your teams and solve problems.
  • A strong understanding and background in Web Development and JavaScript with the ability to communicate technical concepts to non-technical audiences.
  • Excellent communication and interpersonal skills.
  • Capacity to manage multiple priorities in a fast-paced environment.
  • Experience with Zendesk (or similar customer support platform)
We'll be excited if you also have…
  • In-depth understanding or experience within the Advertising ecosystem.
  • Experience writing technical documentation.
  • Experience with SQL.
  • Experience with Google Cloud.

What we are offering...

We take a structured, objective approach to salary-setting, which is based on marketing information, our compensation strategy, and your experience and capability assessed through our interview process. For a typical candidate who meets our requirements, we pay a base salary between $120,000 and $140,000 with a 10% bonus tied to customer retention metrics.

Permutive Benefits

  • In this together: As a full-time employee, you'll become a shareholder with stock options, sharing in our collective success.
  • Family Comes First: New parents receive up to 26 weeks of fully paid leave to bond with their little ones.
  • Your Time, Your Way: Flexible hours let you fit work around your life, whether it's hitting the gym, meditating, or handling family needs.
  • Upgraded Workspace: A $650 budget helps you create the perfect home office setup.
  • Recharge & Refocus: Unlimited paid time off (with a minimum of 25 days + public holidays) ensures you get the rest you need.
  • Grow with Us: Ongoing training and development opportunities fuel your career aspirations.
  • Mental Health Matters: We prioritize your well-being with free access to TalkSpace, our mental health partner.
  • Healthy & Happy: Comprehensive health, dental, and vision coverage keeps you and your family feeling your best. Choose a plan with 100% coverage for yourself, with options to cover your dependents at 75%.

Work Your Way

Permutive trusts you to manage your time and deliver results. Our hybrid model allows you to choose where you work best, whether in your own productive space or our London (Farringdon) or New York (Union Square) offices. That said, none of us work alone; we are part of a team.

To foster collaboration and connection, teams in these locations come together in person at least once a week and are encouraged to benefit from being in our offices to meet with teams more often. Commercial and customer-facing teams are encouraged to embrace in-person interactions to build lasting relationships with clients and colleagues.

Every Permutive employee gets together in person at the company's Annual Kick Off for a week in February. Each year's event promises to be an exciting opportunity for us to come together, reconnect with colleagues, and align on our shared vision for the year ahead.

Diversity, Equity & Inclusion

At Permutive, we're taking a thoughtful, intersectional, long-term approach to diversity, equity & inclusion. We care deeply about creating an inclusive work environment that allows everyone to flourish, and we are taking continual action to progress in that direction. We're committed to hiring people regardless of race, religion, colour, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise.