Full-Time Digital Branch Call Center Representative (Bilingual English/Spanish) Position Summary

As a Digital Branch Call Center Representative within our esteemed financial institution, you will play a pivotal role in delivering exceptional member service and support. Your primary responsibility will be to handle incoming calls from our members, address their inquiries, promptly resolve issues, provide accurate information regarding our financial products and services, and identify opportunities to offer our products and solutions while caring for members like family. Join a team where your work truly matters When you work with us, you’re not just taking a job—you’re becoming a part of the Kelly Community family that values its employees, fosters personal growth, and makes a tangible impact right here in East Texas. Embrace the opportunity to contribute to a business where your ideas are heard, your efforts are recognized, and your career can thrive in a supportive, community-focused environment. Come grow with us and help shape the future of our members and community

To be a successful Digital Branch Call Center Representative, we are looking for an individual who enjoys and displays the following attributes:

• Possesses a professional, even disposition during all interactions

• Able to quickly troubleshoot issues
• Motivated and proactive to execute tasks and ideas from start to finish
• Voice expresses enthusiasm and confidence
• Focus-driven on the vision and intended expectations.

As a Digital Branch Call Center Representative, you will build professional relationships with credit union members and coworkers by promoting a positive, helpful, and friendly team environment. You will contribute your unique talents, skills, and experiences to help our members, your team, and our credit union get better every day, providing exceptional member service by caring for everyone like family.

Company Highlights

At Kelly Community, we're proud to be a locally operated business, deeply rooted in our community. Kelly Community Federal Credit Union is a local financial institution ranked as one of the top-rated, financially sound financial institutions in the United States. Located in Tyler, Texas, our organization has consistently grown year after year. At over $170 million in assets, Kelly Community is a full-service banking institution offering a large suite of financial products and services. Our focus is fulfilling our mission statement: We care for members like family Our values are Big Heart, Team Player, and Excellence.

Not only do our members love us, but our employees do too Kelly Community is seeking talented individuals who will craft a bridge between the individual's strengths and how they approach the work they do for us. We offer a competitive and comprehensive salary and benefits package, and Kelly Community is consistently rated among our employees as a great place to work through annual evaluations. If you are looking for a place with purpose to live out the credit union philosophy of people helping people, apply with us We can’t wait for you to join our family

Digital Branch Call Center Representative Qualifications Summary

Education: 1) High school graduate or GED or 2) A completed 4-year college degree in either Business Administration, Communications, Marketing, or other related professional degree would be equivalent to no prior work experience.

Experience: Prefer minimum work experience 1 - 2 years of credit union or bank teller, credit union or bank customer service representative, or very knowledgeable background in financial services including IRA and trust accounts, debit and credit cards, and traditional consumer banking services. Will consider applicants with no prior banking experience but require work experience in any of the following: retail sales, hospitality sales, call center sales, other consumer products and/or services sales, or insurance and/or financial customer service and sales.

Other required qualifications:

• Bilingual in English and Spanish with excellent verbal and written communication
• Good typing skills (30 or > wpm)

• Good Data Entry (6,000 or > KPH)
• Intermediate proficiency in Microsoft Word and Excel
• Ability to identify and upsell products and services
• Excellent organization and time management
• Able to successfully manage multiple projects with competing priorities
• Detail-oriented, analytical, and problem-solver
• Professional, genuine, and self-starter attitude
• Cooperative and willing to assist others
• Able to plan and prioritize workload

Compensation for Bilingual (English/Spanish) Digital Branch Call Center Representative

Pay: Starting at $17/hour; Paid Bi-weekly

Benefits:

• Medical, Dental, Vision, Disability Plans, and Voluntary Insurance - eligible on the 1st of the month following the initial 30 days of employment with the credit union
• Basic Life/AD&D paid by employer
• Retirement - 401k with employer match up to 5% after 90 days as a payroll employee
• Optional Critical Illness/Cancer, Hospitalization, or Accidental Allstate Supplemental Insurance available

Leaves: Paid Vacation, Sick, Bereavement, Jury Duty, Volunteer, Paid Holidays (11 annually)

Position Classification: Non-Exempt

Scheduled Hours: Full-Time with availability to work hours between 7:45 AM to 6 PM Monday-Friday

Items to Review Before Proceeding

Please review the following attachments before proceeding with your application:

• Job Description(s)
• Summary of Your Rights Under the Fair Credit Reporting Act
• Kelly Community Federal Credit Union Selection Process

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Kelly Community Federal Credit Union Application Process

The following is our typical selection process and timeline. Please keep in mind, this timeline and process may vary from position to position.

1. Initial Screening (within 3 business days of application)
2. Skills Testing (based on applicants scheduling of skills testing. No more than 5 days)
3. Telephone Screening (within 3 business days of passed skills testing)
4. 1st Interview (Approximately 3-5 business days or dependent on the number of applicants; please refer to job posting for any scheduled dates)
5. Profile Assessment (within 3 business days of passed interview)
6. Follow-up interview (within 5 business days of profile assessment. Dependent on position; *not required in all processes)

Typical time to hire if the candidate passes all processes: 21 days to hire