Field Service Technician II

4 weeks ago

Muncie, United States MUNCIE POWER PRODUCTS INC Full time
Job DescriptionJob Description

We are Muncie Power

At Muncie Power Products, "We Build Trust" is not just a slogan it is the way we do business. As a leading manufacturer of power take-offs and fluid power components, we have been building trust for more than 85 years with our dependable, quality products and dependable customer service. We want the next generation of employees to continue that legacy. As a mid-size company, Muncie Power Products provides a culture that values our employees by offering professional development, wellness opportunities, and a supportive work environment.

Headquartered in Muncie, Indiana, we are a 5 Star AchieveWell certified company in the state of Indiana (highest award in the state of Indiana). We are looking for the right candidate to maintain and continue to build that achievement.

Muncie Power Products employees bring professionalism and dedication to the job, and in return, formal training is provided to become knowledgeable product experts. Our employees know, no matter the role, that they are an integral part of a team. Integrity and follow through are at the forefront of importance. From accounting, to HR, customer service, sales, IT, and assembly; we know we are not just making truck parts—we are meeting our customers’ challenges with engineered solutions.

Location: Muncie, IN


Department: System Design & Field Service


Work environment: Mfg/Warehouse Environment


Reports to: Manager of System Design and Field Support


Shift type: Monday–Friday

Workplace arrangement: On-site

Supervises: N/A

Salary Grade: 14

Job description summary:

Our organization is seeking a highly skilled field service technician to be a member of our system design and field service team. The primary purpose of the field service technician will be to support customers and products Muncie Power manufactures and/or distributes. The position provides onsite technical expertise to all Muncie Power personnel and purchasers of Muncie Power products with either verbal or hands-on technical assistance. This position also provides training and troubleshooting support for the end user of Muncie Power products.

Essential duties & responsibilities:

  • Utilizing technical and mechanical skills, this position will be tasked to diagnose and repair Muncie Power core line products and related components. The primary focus is on power take-offs, hydraulic pumps, valves, and Cylinders, along with hose & fittings.
  • Assist with testing and review of hydraulic systems
  • Work cross-functionally across the business to provide onsite technical support
  • Review the installation of Muncie Power core line products, assist with testing hydraulic systems, make system adjustments, and correct product issues for existing and prospective customers as required
  • Provide support to outside sales team whenever technical expertise is required
  • Provide training to customers and end users on the proper installation and operation of Muncie Power products
  • Assist with product testing and validation as required
  • Maintain detailed documentation of field service efforts and record calls into the service tracking database
  • Assist warranty team with product analysis and provide input into potential modes of product failures
  • Communicate reoccurring product issues to the engineering team and suppliers as necessary
  • Upload software updates to electro-hydraulic controllers as required
  • Travel as required; approximately 30% in-office and 70% travel
  • Support product application specialists with troubleshooting calls when in the office

Experience & skills:

  • High school diploma or equivalent (GED) required
  • Technical, mechanical, and hydraulic experience preferred
  • Applicable technical degree preferred
  • IFPS Hydraulic Specialist/Technician/Mechanic Certification Preferred
  • Familiar with fluid power principles
  • Familiar with electro-hydraulic systems and related components
  • Familiar with and able to service hydraulic equipment and components
  • Can read and interpret technical documentation, diagrams, and schematics
  • Strong communication skills and ability to exercise tact and diplomacy
  • Familiarity with using test instrumentation (data acquisition, multimeters, oscilloscopes, flow meters, vacuum gages, etc.)
  • Basic computer skills and familiarity with Microsoft Word and Excel
  • Familiar with 2D CAD/3D modeling software
  • Ability to read and follow safety rules, maintenance instructions, and service manuals
  • Ability to write field service reports
  • Ability to speak effectively with groups of customers or employees of an organization
  • Ability to interpret a variety of instructions furnished in written, verbal, diagram, or schedule form

Muncie Power Products is committed to providing exceptional products and customer service to all of our internal and external customers. We expect our employees to support our core competencies and mission. All employees are responsible for following company policies and procedures, observing safety rules and regulations, and may be required to complete tasks outside their normal responsibilities. It is imperative that all employees possess a pleasant and friendly attitude toward customers and co-workers. Muncie Power Products employees are self-motivated, quick learners, and resourceful.

Benefits:

Muncie Power Products offers a highly competitive compensation and benefit package including Medical, Dental, Prescription, Life Insurance, Dependent Life, Accidental Death & Dismemberment (AD&D) Insurance, Short-Term Disability, Long-Term Disability, Wellness Program Incentives, Flexible Spending Account, 401(k) Plan with Company match, Employee Assistance Program, Vision, Voluntary Life with Long-Term Care, Voluntary Accident.

This description is intended to describe the general content of and requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Muncie Power Products is an Equal Opportunity Employer.

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