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Shop Supervisor

3 months ago

Corpus Christi, United States BD Holt Company Full time
Job DescriptionJob Description

This position is primarily responsible for meeting production goals, monitoring shop repair, and services. Other responsibilities include a review of all flat rates in a timely and accurate manner; communication daily with the Manager about schedule and job/turnaround time and scheduling workload between departments and salespeople.

Areas of responsibility: Leads and manages the physical and human resources of a section of the service department.

Essential Functions:

  • Provide accurate and timely daily updates on production and manpower available to the Manager in order to provide customer satisfaction and scheduling of new work.
  • Establish and mutually agree upon and communicate job expectations to internal and external customers to ensure customer satisfaction according to our mission and core business values.
  • Review all flat rate quotes and projects to ensure a fair return on our company investment and provide a fair value to our customers.
  • Establish; monitor and evaluate quality control standards for all jobs. (Develop a standard of performance for all shop employees.)
  • Provide the Manager with service a SIMS report ensuring work order accuracy and proper information for warranty claims.
  • Provide the Manager with machinery and tooling requests for capital budget consideration. This information must include pricing and availability.

Qualifications:

A qualified candidate must have the following skills or abilities:

  • Minimum 5 years of shop repair and troubleshooting experience.
  • Previous supervisory or leadership experience is highly desired.
  • Must have GED or High School diploma.
  • Must be proficient with computers. (Excel, Word, Outlook)
  • Must be a well-organized, thoughtful, and self-motivated person with good people skills.
  • Must have a steady employment history.
  • Exceptional customer service skills. Must be able to interact well with customers and fellow employees.
  • Must have a valid driver's license.
  • Must be able to obtain a forklift license within 30 days of employment.
  • Ability to frequently reach, bend, walk, etc.
  • Able to stand for extended periods of time.
  • Excellent attention to detail and accuracy is required.
  • Must be capable of working in a fast-paced environment.
  • Must be highly organized and have excellent attention to detail.
  • Must have excellent attendance and work performance.
  • Must be self-motivated with a high commitment to completing tasks in a timely manner.