Banquet Captain
1 month ago
Banquet Captain
The Exeter Inn is actively searching for a professional, friendly, and fast-paced Banquet Captain to join our Food and Beverage team.
Expected regular shifts will vary depending on event. Weekends Required.
The Exeter Inn and Epoch Restaurant & Bar, managed by Hay Creek Hotels, is a beautifully restored inn located just 15 minutes from Portsmouth, NH in the historic town of Exeter. It offers 46 guest rooms and suites, a contemporary chef-driven restaurant and bar, and unique meeting and event spaces for all occasions. Visit theexeterinn.com and epochrestaurant.com for more information. Be sure to Follow @Hay Creek Hotels on Linkedin for future employment updates
Essential Functions:
¨ Work with F&B Director to ensure all banquet staff are onboarded, trained, coached, disciplined, motivated, developed, and rewarded consistently.
¨ Create effective, cost-efficient schedules for assigned banquet staff based on forecast and budget.
¨ Assist in the development of departmental training and outcomes.
¨ Assist F&B Director in the management and adherence to all banquet standards, appearance and uniform guidelines, time and attendance policy, steps of service and service standards, etc.
¨ Follow company guidelines for progressive disciplinary action. Assist F&B Director in issuance of progressive discipline and daily coaching.
¨ Work with F&B Director to ensure proper ordering and inventory is in place.
¨ Management of special product needs based on BEO, receiving, product storage and organization of banquet storage areas.
¨ Develop and lead daily staff meetings and pre-meals/stand-up.
¨ In regards to all meetings and communication; develop topics to discuss daily, operational focuses, safety issues, in-house VIPs, specials, educate staff, share feedback, etc.
¨ Pro-actively review BEO with sales team. Attend BEO meetings as necessary. Ensure all anticipated needs are met.
¨ Adhere to all scheduling guidelines as they pertain to guest/staff ratios.
¨ Communicate final billing with client. Process payment at close of event. Complete event paperwork according to sales procedure.
¨ Oversee banquet bar and requisition of liquor. Ensure proper cash handling procedures and adherence to beverage standards.
¨ Oversee duties of banquet housemen, ensuring all set-up needs are met prior to an event.
¨ Delegate event duties as they pertain to BEO schedule. Ensure all duties are complete by using event checklists.
¨ Proof and Print banquet food signage, meeting room signage, beverage menus, specialty menus, etc.
¨ Work closely with F&B Director on all banquet and event projects, operational goals, labor efficiencies, etc.
¨ Assist with maintaining and updating associate phone/email lists.
¨ Act as guest point of contact on date of event, ensuring guest satisfaction and approachability with any service need.
¨ Expedite food regularly, practicing and training for proper timing of food courses according to BEO schedule.
¨ Active communication of all standards to staff. Ensure compliance with all banquet procedures.
¨ Coordinate workflow to ensure a smooth-running operation.
¨ Complete employee performance reviews/evaluations. Administer to employee with F&B Director.
¨ Assist team members as needed to promote a positive teamwork environment.
¨ Practice conscious knowledge of food allergies and safety in preparation.
¨ Flexibility to work days, nights, weekends, and peak business periods.
¨ Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
¨ Attend all scheduled meetings and training sessions.
¨ Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
¨ Comply with all Hotel and HCH time and attendance policies.
¨ Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Hotel Specific Essential Functions:
¨ Ability to remain standing for 10 hours (or 100% of shift).
¨ Ability to remain in a standing or stationary position for up to 8 hours.
¨ Ability to frequently move and lift up to 50 lbs.
¨ Ability to lift items overhead.
¨ Ability to walk the property and grounds regularly.
¨ Ability to move up and down stairs regularly.
¨ Ability to bend frequently and repetitively during a shift.
¨ Ability to use repetitive manual dexterity.
¨ Ability to move quickly based on guest needs.
¨ Ability to effectively communicate, often in a public forum.
¨ Ability to frequently communicate and exchange accurate information effectively.
¨ Ability to read, write, understand and speak English.
Technology and Equipment:
¨ Microsoft Office, including Outlook, Word, and Excel programs.
¨ Point of Sale System
¨ Multi-line Phone System
¨ Credit Card Processing
¨ Computer and Printer
¨ Time Keeping System and Software
¨ Automatic dishwasher
Working Environment:
¨ Hotel property with approximately 46 guest rooms.
¨ Work will primarily take place in a restaurant/banquet environment.
¨ Group and solo work.
¨ Practice and observe all safety procedures.
¨ Interior of hotel, in all areas with exposure to extreme temperatures.
¨ Exterior of hotel with exposure to weather conditions.
¨ Exposure to various hazardous chemicals.
Benefits:
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness
- Competitive Salary/Wages
- Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave
- Standard Annual Performance/Salary Reviews
- Merit and Cost of Living Adjustments
- Complimentary Meals Daily
- Free Parking
- Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
- Discounts at specific property partners (NEIRA, Historic Hotels of America)
- 50% Discount when Dining at any HCH Property
- Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
- Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
- Supportive, open-door policy work environment
- Work Culture that is fun, energetic and motivating
- Employee Recognition Program - 'Delight and Surprise Dollars'
- Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs.
