Cloud Support Services

4 weeks ago


Baltimore, United States ANGARAI Full time
Job DescriptionJob DescriptionJob Title: Cloud Support ServicesJob Location: Baltimore, MD, USALast day to apply: 31-Oct-2023

ANGARAI - Project Management firm based out of College Park, MD.

ANGARAI is a professional management firm that is driven by excellence. We provide ample opportunities for growth in a challenging, yet closely-knit atmosphere. Our key focus is on providing holistic solutions that is a win-win for both the Client (State, Federal, or Private) and us.

Job Description:

ANGARAI's Cloud Support Services Specialist plays a crucial role in maintaining and optimizing cloud-based solutions to support the agency's mission of safeguarding the environment. This role focuses on ensuring the availability, reliability, and security of cloud infrastructure and services.

Major Roles and Responsibilities:

The roles and responsibilities include but are not limited to:

  • Cloud Infrastructure Management: Configure, deploy, and manage cloud resources on platforms such as AWS, Azure, or Google Cloud. Monitor and optimize resource usage to ensure cost-effectiveness and performance.
  • Incident Response and Troubleshooting: Provide timely resolution of cloud-related incidents, outages, and service disruptions. Collaborate with cross-functional teams to diagnose and resolve technical issues.
  • Security and Compliance: Implement and enforce security best practices and compliance standards for cloud-based systems. Conduct regular security assessments, audits, and vulnerability scans.
  • Backup and Disaster Recovery: Establish and maintain robust backup and disaster recovery plans for critical data and services in the cloud.
  • Automation and Scripting: Develop and maintain scripts, templates, and automation workflows to streamline cloud operations and deployments.
  • Capacity Planning and Scaling: Monitor resource utilization and plan for capacity scaling to accommodate changing workloads and demands.
  • Documentation and Knowledge Sharing: Create and maintain comprehensive documentation for cloud configurations, processes, and procedures. Share knowledge with team members to ensure a high level of expertise across the cloud support team.
  • Collaboration and Stakeholder Management: Work closely with other IT teams, application developers, and stakeholders to align cloud services with EPA's business goals.
  • Training and Professional Development: Stay current with industry best practices, emerging technologies, and cloud service offerings. Participate in training programs and certifications related to cloud platforms.

Minimum Qualification and Skills:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Demonstrated experience in cloud administration and support (AWS, Azure, or Google Cloud).
  • Proficiency in scripting and automation (e.g., PowerShell, Python, Bash).
  • Familiarity with security best practices, compliance standards, and data protection in cloud environments.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills for effective collaboration.
  • Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator) are a plus.

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