Clinic Director

2 weeks ago


Columbia, United States Ellie Mental Health - 174 Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Paid time off

Who Are We Looking For?


We are seeking a passionate Clinic Director for our Columbia, South Carolina location who is aligned with making a positive impact in our community. The perfect candidate will share our vision for improving and expanding access to quality mental health care and will thrive in an environment driven by our core values which are authenticity, humor, compassion, creativity, acceptance, and determination. The Clinic Director will be highly compensated (salary, commissions, and bonuses) for accepting responsibility for the overall performance and operation of a clinic composed of approximately 10- 12 professional therapists. This includes hiring and recruiting fantastic, unique, and fun-loving clinicians, managing clinic performance and client satisfaction, providing training and ongoing developmental support, meeting fiscal goals, marketing clinical services, and building community partnerships and referrals.

Education/Licensure


  • A masters degree in behavioral health sciences or a related field from an accredited college or university
  • Fully licensed mental health professional (LPC-S, LISW-CP, LMFT) in South Columbia for at least 2 years
Experience / Skills / Abilities


  • Supervising or program development/leadership is essential
  • Ability to develop and sustain relationships with referral partners
  • Strong working knowledge of state requirements regulating mental health practices
  • Vision for recruiting therapist peers
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Working understanding of human resource principles, practices, and procedures
  • Excellent time management skills with a proven ability to meet deadlines
  • Ability to work in a high-paced and changing environment
  • Proficient with Microsoft 365 applications, including Office Suite, Outlook, and Teams
  • Adept at learning and navigating Electronic Health Record systems
  • Problem solving and critical thinking
  • Ability to understand and navigate business operations
  • A great sense of humor won't hurt - we love to laugh
Responsibilities will include, but are absolutely, definitely, and in no possible way limited to:


  • Provide training, staff development, and administrative oversight to support the overall health of the clinic including conducting regular consultations with the clinic owner to implement strategies for fiscal and clinical efficiency and to identify opportunities to improve client care, quality, and effectiveness.
  • Hiring, onboarding, training, supervising, and managing clinic therapists according to Ellie standards, including handling PTO requests, expense reimbursements, CEU requests, mediating issues, and concerns, managing clinic office schedules, reviewing productivity, caseload, and clinical documentation, implementing performance coaching, performance improvement plans, supervision plans, conducting annual performance reviews and handling termination processes
  • Providing timely responses to concerns raised by clients, clinicians, or external stakeholders.
  • Implementing Ellie's policies and procedures, including updating clinicians on changes related to Ellie's clinical operations (ie, policy changes, HR regulations, IT systems, EHR requirements and best practices, workflows, clinic updates, compliance expectations, etc.)
  • Collaborating with Ellie Community Outreach and marketing teams to identify needs and promote clinic visibility
  • Maintaining a clinical caseload
  • Assess ongoing development and training needs and conduct ongoing training as needed.
  • Hold staff compassionately accountable for meeting performance expectations.
  • Manage staff performance, including implementing Performance Coaching, Performance Improvement Plans, and termination process as needed.
  • Manage basic clinic Human Resource tasks.
  • Supervision and Consultation.
  • Participate in Clinic Director Peer Consult Group.
  • Provide 1:1 consultation with all therapy staff to review productivity, caseload, and clinical documentation.
  • Oversee twice monthly peer consultation groups to ensure clinical excellence and alignment with best practices.
  • Provide clinical oversight to the clinics Mental Health Practitioners and Professionals, including signing clinical documentation for pre-licensed providers
  • Provide training, staff development, and administrative oversight to support the functioning of the clinic.
  • Collaborate with the franchise owners and Ellie Mental Health corporate staff (as needed) to implement strategies for fiscal and clinical efficiency.
  • Monitor and manage clinic office schedules and office supplies.
  • Provide timely responses to concerns raised by clients, clinicians, or external stakeholders
  • Serve as point of contact for building management-related issues or concerns.
Clinic Outreach, Marketing, and Networking:


  • Spearhead clinics community outreach and engagement efforts, in collaboration with the franchise owner and consistent with guidance from Ellie Corporate Outreach Team.
  • Collaborate with Ellie Corporate Marketing Team to promote the clinics online visibility.
Organizational Leadership:


  • Collaborate with the Owners and Ellie Corporate Team to implement all required policies and procedures.
  • Identify opportunities to improve client care, quality, and effectiveness, and implement changes in collaboration with the franchise owners.
About Ellie


Here at Ellie Mental Health, we are joining the mission to fill the gaps, and break down the stigma of mental health by focusing on greater access to professional therapists who can help. The mental health and wellness field presents a lot of barriers not just for patients and those in need, but for the whole community including licensed therapists, counselors, and professional helpers. This is why Ellie Mental Health vows to be different. The Ellie Family provides innovative services with the goal of creating impactful connections between patients and therapists. Ellie clinics are structured to remove many of the daily obstacles that get in the way of providing world-class mental health services. Ellie makes the clinicians experience the best it can be; providing excellent compensation, benefits, training, and flexible schedules while also providing centralized administrative, technology, referral and inquiry support, scheduling, client/therapist matching, billing and collections, and even CEU programs. Ellie strives to lower the administrative aspects of providing care to the absolute minimum, so our practitioners have more time to focus on what they love - serving clients We want our people to be happy because happy therapists do better work and provide better client care Other clinics may have some similar approaches to these things, but Ellie has found the way to do it all and is bringing our innovative approach to the nation.

Independent franchisees are Equal Opportunity employers committed to diverse and inclusive workforces. Franchisees are independent business people and not employed by Ellie Family Services, PLLP, d/b/a Ellie Mental Health, Ellie MSO, LLC, or Ellie FAM LLC. Thus, each franchisee and each franchisee clinic is unique and the franchisee is alone responsible for all employment matters in their clinic, including the terms and conditions of employment for their employees, such as hiring, firing, discipline, supervision, staffing and scheduling. Depending on the clinic location you select, the job for which you apply may be in a clinic owned and operated by an independent franchisee, and not with the corporate-owned clinics, which are based in Minnesota. This means the franchisee, not Ellie Family Services, PLLP, is responsible for all employment matters at the clinic. If you are hired for the job, the franchisee will be your employer, not Ellie Family Services, PLLP or any of its affiliated entities. For franchisee clinic locations, please contact the franchisee organization directly to the extent you need assistance in completing forms or otherwise participating in that franchisees application process.

Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment that will ensure an equal employment opportunity without imposing an undue hardship on the operation of the business.



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