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Network and System Security Administrator

3 months ago

Chicago, United States NowSecure Full time
Job DescriptionJob Description

Join Our Mission: To Save the World from Unsafe Mobile Apps NowSecure is the mobile app security software company trusted by the world’s most demanding organizations and most advanced security teams. 

As the standards-based mobile app security and privacy company, NowSecure protects the Mobile App Economy. The world’s most demanding organizations, innovative mobile developers and advanced security and compliance teams entrust NowSecure to safeguard millions of mobile app users across banking, insurance, high tech, IoT, retail, hospitality, energy and government sectors. Only NowSecure delivers the full solution suite of continuous security and compliance assessment with the depth, speed, accuracy, and efficiency to meet modern business demands. Dedicated to the open-source community and standards including OWASP, ioXt and NIAP, NowSecure is SOC 2 certified and recognized by IDC, Deloitte, Gartner and TAG Cyber.www.nowsecure.com

YOUR OPPORTUNITY As the Network and System Security Administrator, you will be responsible for helping the Information Technology and Network Security (ITNS) team deliver company-wide technical and system security support. You will play a key role in helping to drive operational success across the team, providing front-line support to our team members. This position requires hybrid work flexibility to support necessary office/hardware needs, with a minimum of 3 days onsite weekly at our downtown Chicago office. 

RESPONSIBILITIES

  • Build and configure Mac workstations, handle the shipping/returning 
  • Administer user accounts in Workspace and SaaS systems
  • Configure applications including Google Workspace, Google Cloud Platform, Zoom,  MS365, Atlassian, etc.
  • Configure and support office network and IT hardware
  • Track inventory for hardware and software assets 
  • Ensure systems are updated and meet security standards 
  • Respond and resolve helpdesk tickets from team members in a timely and professional manner
  • Create and maintain documentation such as helpdesk articles and internal procedures 
  • Respond to end customer security review requests 
  • Support company SOC 2 compliance processes
  • Follow procedures consistently, and apply good judgment 
  • Maintain confidential information with discretion and tact

SKILLS AND EXPERIENCE NEEDED FOR SUCCESS

  • Bachelor's Degree or Associate's Degree required (Computer Science or applicable technical degree is a plus)
  • 2+ years of applicable work experience
  • End user tech support experience, in-person and remote, required 
  • Ability to use real-time chat (written and video) to keep in regular contact with team
  • SaaS admin experience including Google Workspace / MS365 required
  • Experience with information security standards, policies and practices required
  • Knowledge of Apple/Mac hardware and software required 
  • Working knowledge of iOS and Android required
  • Working knowledge of networking tools and configuration required 
  • Information security certification is a plus
  • Knowledge of Jamf MDM is a plus 
  • VPN deployment and configuration experience is a plus
  • Network vulnerability assessment and pen testing experience is a plus
  • Security awareness training and phishing exercises experience is a plus 
  • VOIP experience is a plus
  • Ability to quickly learn new systems and processes
  • Strong verbal and written communication skills - fluency in written and spoken English required
  • Excellent interpersonal and customer service skills
  • Ability to manage sensitive and confidential situations and information with absolute discretion
  • Ability to take initiative to organize and complete projects with minimal supervision 
  • Excellent problem-solving skills; attention to detail

WE VALUE DIVERSITY

We believe that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value team members who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

COMPENSATION AND BENEFITS

  • The salary band for this position ranges is competitive and commensurate with experience and performance. 
  • This position will be eligible for a competitive annual bonus and equity package.
  • Remote work flexibility 
  • Flexible PTO 
  • Comprehensive Medical/Dental/Vision coverage 
  • 401K Plan with Company Match 
  • Paid Parental Leave 
  • Home Office Stipend

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