Access to Care Program Coordinator
3 days ago
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 140,000 office visits in 19 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
For over 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose
The Access to Care Program Coordinator supports Fair Haven Community Health Care’s mission to ensure access to high quality health care. This position focuses on in-reach and outreach to help our communities’ access health insurance coverage. The Access to Care Program Coordinator works to reconnect patients to FHCHC as their primary care medical home. This Position requires a high degree of intellectual proficiency and critical thinking skills as well as the ability to make appropriate decisions regarding situations of a complex nature.
Duties and responsibilities
- Conduct “in reach” with currently uninsured FHCHC patients and “outreach” with non-FHCHC patients to ensure access to care.
- Counsels self-pay patients and those with insufficient insurance coverage in an effort to assist them in the determination of suitable payment arrangements and/or qualification for coverage.
- Assists families in applying and dealing with agencies regarding carrier coverage when applicable.
- Responds to incoming requests for assistance regarding the HUSKY application and enrollment process
- Remains current with HUSKY eligibility requirements.
- Completes FHCHC Sliding Scale Program for qualifying patients.
- Conducts proactive outreach to Medicaid patients to reconnect with health care services.
- Obtains and verifies patient demographic and guarantor information prior to visits to ensure that the patient record is accurate and is available for billing purposes.
- Obtains and verifies patient information required for reporting purposes
- Collaborates with Patient Access and Care Coordination to meet Access to Care program goals.
- Accurately provide information/referrals to patients regarding FHCHC services
- Maintain and adhere to HIPAA privacy policies.
- Assist in outreach efforts designed to address and improve vaccination inequities
- Work collaboratively with both internal staff and external organizations.
Qualifications
- Associates Degree with experience in medical office setting preferred. Bi-lingual in English and Spanish is required. Excellent interpersonal and communication skills and ability to work as a member of the team to serve the patients is essential.
- Candidate must complete training to obtain Certification as a Certified Application Counselor through Access Health CT. Time frame will be discussed upon hire.
- The selected candidate must be detail oriented and have the ability to work independently. Epic electronic health record (EHR) experience is desirable.
Physical Requirements/Work Environment
- Must have manual dexterity to operate keyboards, telephones and other business equipment
- Position requires the use of a headset and the ability to sit for extended periods of time
- High volume of calls and in person appointments each day.
- Medical office type environment. Works closely with co-workers daily
- Must be willing to work in various locations and various shifts
Direct reports
- None
OSHA Status
Category III—Low Risk Position
Generally works in an office environment with no exposure to bloodborne pathogens
Physical requirements
Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records, Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions. Manual Dexterity Required: Ability to use a keyboard, telephone.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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