Billing Analyst
3 weeks ago
Key Responsibilities
- Manages daily/weekly warehouse operations and fulfillment billing responsibilities and makes effective decisions independently to ensure all orders and activity are billed timely and accurately
- Oversees the fulfillment billing audit process and works with customers and operations to resolve billing issues
- Prepares and presents analytical weekly/monthly reporting to leadership to review operational activity
- Serve as centralized point of contact with other departments related to billing issues, including new customers, new software, new procedures or processes
- Accurate and timely responses to requests from internal customers including accounting, sales, customer success, and senior management
- Work closely with account management team to ensure accuracy and resolve customer billing issues
- Analyzes daily fulfillment activity and provides operations & finance reconciliations and recommendations to leadership
- Performs system & process audits to ensure that all invoicing procedures are being performed and transmitted accurately
- Supports the Sales function with ad hoc pricing analysis on new and prospective business
- Analyze and validate billing, operational, & customer data for completeness and accuracy
- Participate in improving internal controls, policies, procedures, and process documentation
- Manage all historical Billing data in company systems
- Create and upload data into the accounting system
- Special projects and duties as assigned
Skills, Knowledge and Expertise
- Bachelor’s degree preferred or equivalent experience
- 1-3 years of experience in Accounting or a Financial Operations role preferred
- Exposure to QuickBooks, Google Suite, Alteryx and Tableau preferred
- Proficiency in Microsoft Excel and ability to adapt to new software environments
- You are a problem-solver, always looking for better ways to get things done
- Excellent communication skills, both written and verbal
- You’re not afraid of ownership and accountability
- Strong problem solving, documentation, research, and data analysis skills
- Desire to learn, grow, and take on increasing responsibility
- You think in terms of automation and how processes can be streamlined
- You are always open to learning, collaborating, and helping where needed
- Requires a bachelor’s degree with preferable concentration in Business Administration, Accounting, or Information Systems, and/or 3 plus years of experience in a relatable field
- eCommerce & logistics experience preferable
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