Dispatcher (Evenings)

Magnolia Electric Power

Evening Dispatcher

Purpose of Position:

To conduct radio and telephone dispatch operations, coordinate power line maintenance activities with crews, and create service orders (such as disconnects, streetlights, and tree maintenance) to meet the needs of our members.

Reports to: Dispatch Supervisor

Status: Full-time (7 Days On/7 Days Off)

Position schedule: Thursday and Friday (3pm-11pm), Saturday, Sunday and Monday (7am-7pm), Tuesday and Wednesday (7am-9pm)

*Current working schedule is subject to change

Responsibilities:

• Receives outage calls or emergency calls from members or the public and dispatches appropriate personnel using the outage management system.
• Determines the need for additional line personnel in emergency and storm situations.
• Maintains up-to-date outage, lock-out/tag-out, hot line and communication records.
• Maintains constant monitoring of all communications in the field to know where line personnel are located.
• Responsible for effective and efficient cross departmental verbal and written communication.
• Maintains a general knowledge of electrical equipment including but not limited to meters, transformers and fuses.
• Reports mapping discrepancies to Manager of System Engineering to assist in maintaining accurate up-to-date maps.
• Monitors and schedules MS 811 (underground locate) requests and document activities.
• Informs and receives acknowledgement of comprehension from incoming dispatch personnel of crew status, system status, operating conditions, pending activities and other pertinent information before leaving duty.
• Receives calls and creates service orders regarding cooperative business, member concerns and complaints, and maintenance, among others.
• Performs routine housekeeping in the dispatch area as required.
• Participates in training and safety meetings.
• Must work shift work- including nights, weekends, and holidays as a requirement of the position.
• Regular and punctual attendance is an essential function of this position.
• Must work extra hours or report to the office during nonscheduled working periods should the need arise.
• Maintains knowledge of company policies, procedures and practices.

Qualifications:

Education:

• High school diploma or state equivalency certificate required.
• 2-year associate degree preferred.

License:

• Must have and maintain a valid driver's license.

Skills:

• Ability to work alone.
• Attention to detail.
• Ability to maintain multiple tasks.
• Ability to remain focused under pressure.
• Ability to organize work efficiently.
• Computer skills
• Excellent oral and interpersonal skills.

Working Conditions:

• Indoor workstation with many distractions.
• Moderate noise level.