Deputy Program Manager

4 weeks ago

Arlington Heights, United States Three Wire Systems Full time
Job DescriptionJob Description

MyAdvisor/VetAdvisor care coordination program provides expert care for those that serve others. From behavioral health to career development, MyAdvisor will triage individual needs to find the best resources for ongoing support.

With over 12 years of proven success, MyAdvisor provides support to those who are responsible for the safety and welfare of others. Three Wire delivers practice, preventative, and integrated care coordination to private and public sector employers. This care coordination, in turn, supports clinical tele-behavioral health, holistic wellness, navigational advocacy and family stability, and thus helps individuals thrive in their career and family life.

Job Summary:

MRT-TCS, Deputy Project Manager

Overview: The Master Resilience Tainer (MRT), Training Center Support (TCS) Project Manager is responsible for the program management, curriculum development, course instruction, course evaluation, targeted training, and various training to include resilience and performance training, and administrative support for Ready and Resilient Performance Centers at 35 installations in CONUS and overseas. The Project Manager is responsible for delivery of enhanced performance training to U.S. Army and Department of Defense (DoD) personnel, their families, and Department of the Army (DA) civilians. Services include instruction in the areas of resilience, positive psychology, and performance enhancement; as well as Directorate of Prevention, Resilience and Readiness (DPRR) headquarters support.

This position is contingent upon contract award.

Essential Duties and Responsibilities:

  • Responsible for the performance of work, compliance and quality control.
  • Serves as a principal point of contact with the Government and assists in the management of operations across all installations.
  • Ensure the recruitment, training, and retention of a qualified workforce.
  • Ensures staff provides high quality customer service and performance services to all clients.
  • Attends and assists with external meetings, conducts site visits, communicates program metrics to stakeholders, supervises courses, and manages travel.
  • As required, supports a weekly program update briefing, and maintains updated training calendars for all training centers.
  • Prepares contractor required reports and administrative documents.

Education and Qualifications:

  • Masters’ degree from an accredited academic institution.
  • Must have prior experience serving in the military.
  • Program Management Professional (PMP) Certification is desired but not required.
  • A minimum of ten (10) years relevant experience working in the DoD managing, staffing, overseeing Military Family Programs related to services designed to increase the physical and psychological health, resilience and performance of Soldiers, Families and Army Civilians, including training facilitation, and demonstrated knowledge of support and sustainment-related operations.
  • Applicants must successfully undergo a National Agency Check with Inquiries (NACI) Tier 1 background investigation.
  • Experience managing personnel at geographically dispersed sites.
  • Ability to meet and correspond regularly with a government counterpart.
  • Experience conducting QC checks and ensuring training requirements are met.
  • Experience working directly with clients.
  • Ability to exercise a great deal of independent judgment.
  • Superb verbal and written communication skills.
  • Proficient in the use of Microsoft Office products

Supervising Others: Yes

Travel: Up to 25%

Work Environment: Remote

Mission Responsibilities:

  • Contributes to achievement of the Mission and Vision of our organization
  • Adapting to Change-Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives
  • Continuous Improvement-Acts to constantly improve the level of clinical and non-clinical outcomes and level of customer satisfaction in both individual and teamwork processes
  • Client Centered Focus-Demonstrates concern for meeting or exceeding customer’s expectations/requirements in a manner that allows the client to guide rehabilitation process towards the achievement of their goal(s) and which provides satisfaction for the customer
  • Teamwork-Accomplishes tasks through working effectively with others and appreciating the value, contributions, and commitment of every team member.

Physical Demands: works in office areas, sits, stands, bends, lifts and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.


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