Technical Writer II

POSITION SUMMARY: 

The Technical Writer is responsible for taking complex, technical information and translating it into an easily understandable format, per customer guidelines. The Senior Technical Writer will work closely with experienced writers and other internal employees to interpret contractual specifications, engineering drawings, reports, and other data to help produce technical documentation to comply with customer requirements. The Senior Technical Writer will assist with training and answering questions from employees regarding contractual specifications. The Senior Technical Writer may communicate with customer and/or customer’s representatives throughout the project, as needed.   

ESSENTIAL FUNCTIONS: 

• Writes technical documents/manuals according to specifications for customer  

• Troubleshoots mechanical, electrical, and/or pneumatic systems on heavy-duty equipment  

• Researches existing data to maximize use of previously developed text and/or illustrations 

• Drafts text materials to ensure text and illustrations are completed and coordinated per final product requirements 

• Documents and archives technical data over long periods in an efficient, established method to aid in future related projects 

• Tracks and records time spent on projects 

• Communicates status of work to management and any needs for additional information  

• Completes assigned tasks according to established deadlines, customer specifications, and company policies and procedures 

• Follows all established safety procedures and reports violations to appropriate personnel; may make recommendations on safety procedures 

• Assists management with training of department employees; relays training needs and status to immediate supervisor 

• Reviews project requirements to comply with customer specifications and agreements 

• Assists in communicating project status and deadlines with customer and other internal and external personnel 

• Assists in allocating resources to projects and accurately estimating number of hours needed to complete current and future projects 

• Coordinates with Project Lead to assist in managing phases of the project 

• Performs any other job-related instructions, as requested with reasonable accommodation 

WORKING ENVIRONMENT: 

• General office environment; required to use office equipment (company computer, telephone/smartphone, photocopier); required to sit/stand for long periods of time 

• May be required to work in a shop or manufacturing facility; exposure to hazardous chemicals and/or bloodborne pathogens is possible; noise level may be high in shop or manufacturing facility 

• May be required to work on heavy equipment and/or heavy-duty vehicles to perform duties and responsibilities; required to sit, stand, bend, kneel, and lie down; may be required to lift up to 50 pounds 

• May be required (on short notice) to work overtime/additional hours to meet deadlines; may occasionally require working weekends and/or holidays, as needed 

• May be required to travel by motor vehicle and/or airplane to complete job requirements; estimated to be less than 25 percent; limited projects may require travel up to 50 percent 

MINIMUM QUALIFICATIONS: 

Education: 

• High school diploma or General Equivalency Diploma (GED) is required 

• Associate degree in a technical or mechanical field, or equivalent work experience is required 

• Associate degree in Automotive Repair or related field is preferred 

• Bachelor of Science (BS) or Arts (BA) degree in business, engineering, technical field, or related degree is preferred 

Experience: 

• Four to six (2-4) years of experience writing complete, complex technical documents, including organizing the document and working with internal and external personnel (e.g., agencies, customer) is required 

• Previous military and/or mechanical aptitude/experience is preferred 

• Previous experience for the Department of Defense (DoD) is preferred 

• Experience troubleshooting/diagnosing mechanical, electrical, hydraulic, and/or pneumatic systems is preferred 

• Experience using Onboard-diagnostics (OBD) II, CAT ET, Allison DOC, Bendix Diagnostic, Dearborn, WABCO Toolbox, or other Original Equipment Manufacturer (OEM) diagnostic tools is preferred 

Technical Experience: 

• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft PowerPoint is required  

• Intermediate level of proficiency with desktop publishing tools is required 

• Intermediate to advanced technical knowledge of mechanical, electrical, pneumatic, hydraulic, electronic, and/or aeronautical systems is required  

• Intermediate knowledge of related fields, including illustrating, provisioning, and logistic support analysis is preferred 

• read and interpret electrical, pneumatic, and hydraulic schematics is required 

Certification/Licensure: 

• Automotive Service Excellence (ASE) certification is preferred 

• Valid driver’s license in state of residency with acceptable driving record is required 

Equal Opportunity Employer:

O’Neil & Associates, Inc. is an equal opportunity employer, providing equal employment opportunities to all qualified individuals without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam Era or other eligible veteran status, or any other protected factor. Applicants must be authorized to work in the United States without sponsorship.