Central Houston Cadillac

2 weeks ago

Houston, United States Central Automotive Group Full time
Job DescriptionJob DescriptionSalary: $13 per hour

**Central Houston Cadillac is looking to hire a BDC Agent

 

Job Summary:

The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.

 

Supervisory Responsibilities - None

 

Duties/Responsibilities:

  • Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
  • Responds to customer inquiries in a timely manner.
  • Maintains a thorough knowledge of dealership policies, products and procedures.
  • Conducts telemarketing and internet related sales/service campaigns.
  • Builds rapport with customers to build a base of referrals to establish a robust customer network.
  • Schedules appointments for prospects.
  • Attends product and sales training as requested by the BDC Manager.
  • Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints and escalates as needed.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Follows up after customer service visit to ensure customer satisfaction.
  • Performs other related duties as assigned.

 

Required Skills/Abilities:

  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.

 

Education and Experience:

  • High school diploma or equivalent.
  • Customer service experience required.

 

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.


Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

  • Central Houston Cadillac

    2 hours ago

    Houston, Texas, United States Central Automotive Group Full time

    **Central Houston Cadillac is looking to hire a BDC Agent Job Summary: The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. Supervisory Responsibilities - None Duties/Responsibilities: Interacts with dealership customers and prospects via...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $12.00 per hourCentral Houston Cadillac is looking for a Receptionist!Job Summary:Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.Supervisory...

  • Central Houston Cadillac

    4 weeks ago

    Houston, United States Central Automotive Group Full time

    **Central Houston Cadillac is hiring for a Service Porter position to service our dealership in Houston, Texas.** **Job Summary**: Service Porters move and clean vehicles, keep the vehicles in sound working condition, and helps management as requested. Maintains new and used vehicle inventory appearance and performance by cleaning interior and exterior of...

  • Central Houston Cadillac

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    **Central Houston Cadillac is looking to hire a BDC Agent!!** **Job Summary**: The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. **Supervisory Responsibilities** - None **Duties/Responsibilities**: - Responds to customer inquiries in a...

  • Central Houston Cadillac

    4 weeks ago

    Houston, United States Central Automotive Group Full time

    Central Houston Cadillac is hiring for a Service Porter position to service our dealership in Houston, Texas. Job Summary: Service Porters move and clean vehicles, keep the vehicles in sound working condition, and helps management as requested. Maintains new and used vehicle inventory appearance and performance by cleaning interior and exterior of vehicles...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $15.00 per hourCentral Houston Cadillac is hiring for a Service Porter position to service our dealership in Houston, Texas.Job Summary:Service Porters move and clean vehicles, keep the vehicles in sound working condition, and helps management as requested. Maintains new and used vehicle inventory appearance and...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $30 - $50 per hour DOEOur Central Houston Cadillac is hiring for Main Line Technicians for our new location!  Apply today to join our team of dedicated Cadillac professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision...

  • Central Houston Cadillac

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $30 - $50 per hour DOEOur Central Houston Cadillac is hiring for Main Line Technicians for our new location!  Apply today to join our team of dedicated Cadillac professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Our Central Houston Cadillac Dealership is hiring for Service Technicians!  Apply today to join our team of dedicated professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision Insurance.Company Paid Life Insurance and...

  • Central Houston Cadillac

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Our Central Houston Cadillac Dealership is hiring for Service Technicians!  Apply today to join our team of dedicated professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision Insurance.Company Paid Life Insurance and...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $30 - $50 per hour DOEOur Central Houston Cadillac Dealership is hiring for Experienced Service Technicians for our new location!  Apply today to join our team of dedicated Cadillac professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental...

  • Central Houston Cadillac

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $30 - $50 per hour DOEOur Central Houston Cadillac Dealership is hiring for Experienced Service Technicians for our new location!  Apply today to join our team of dedicated Cadillac professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental...

  • Central Houston Cadillac

    1 month ago

    Houston, United States Central Automotive Group Full time

    Paid Holidays. - Paid Vacation. - Medical Insurnace. - Dental Insurnace. - Vision Insurance. - Company Paid Life Insurance and AD&D. - 401(k) with Company Match. - Wellness Program. - Employee Assistance Program. - Vehicle Purchase and Repair Perks. **Job Summary**: A Main Line Technician, fixes, inspects, and maintains cars, trucks, SUVs and other...

  • Central Houston Cadillac

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Job Summary:Sales Associates are responsible for selling vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers. Supervisory...

  • Central Houston Cadillac

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Job Summary:Sales Associates are responsible for selling vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers. Supervisory...

  • Central Houston Cadillac

    8 hours ago

    Houston, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: Job Summary:Sales Associates are responsible for selling vehicles for personal and commercial use. Their duties include meeting with customers to discuss their needs, promoting sales offers at their dealership and participating in test drives with interested customers. Supervisory...

  • Central Houston Nissan

    2 hours ago

    Houston, Texas, United States Central Automotive Group Full time

    Job DescriptionJob DescriptionSalary: $14.00 per hour DOECentral Houston Nissan is looking for ReceptionistJob Summary:Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers.Supervisory...

  • Central Houston Nissan

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    **Central Houston Nissan is looking for Receptionist!** **Job Summary**: Receives callers at the dealership, determines the nature of their business and directs callers to their destination. Answers basic inquiries, routes incoming calls, takes messages and provides basic information to all callers. **Supervisory Responsibilities** -...

  • Central Houston Nissan

    3 weeks ago

    Houston, United States Central Automotive Group Full time

    Our Central Houston Nissan Dealership is hiring for positions in our Service Department! We hire Service Technicians, Advisors, Porters and Detail positions.Apply today to join our team of dedicated Nissan professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision...

  • Central Houston Nissan

    2 weeks ago

    Houston, United States Central Automotive Group Full time

    Our Central Houston Nissan Dealership is hiring for positions in our Service Department! We hire Service Technicians, Advisors, Porters and Detail positions.Apply today to join our team of dedicated Nissan professionals. The company offers a comprehensive benefits package that includes:Paid Holidays.Paid Vacation.Medical Insurnace.Dental Insurnace.Vision...