Technical Trainer

Job DescriptionJob DescriptionOverview: Tekwissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American organization that operates Texas's electrical grid, the Texas Interconnection, which supplies power to more than 25 million Texas customers and represents 90 percent of the state's electric load. Our client is the first independent system operator (ISO) in the United States and one of nine ISOs in North America. Our client works with the Texas Reliability Entity (TRE), one of eight regional entities within the North American Electric Reliability Corporation (NERC) that coordinate to improve reliability of the bulk power grid. Our client is a membership-based 501(c) nonprofit corporation, and its members include consumers, electric cooperatives, generators, power marketers, retail electric providers, investor-owned electric utilities (transmission and distribution providers), and municipally owned electric utilities. Job Title: Technical Trainer Location: Taylor, TX 76574 Duration: 20 Months Job Type: Contract Work Type: Onsite Job Description:

• We are seeking a talented and dynamic Technical Trainer specializing in SharePoint Online and Office 365 services to join our team.
• As a Technical Trainer, you will be responsible for creating engaging and effective on-demand and live training courses tailored to meet the diverse needs of our clients.
• Your expertise in SharePoint Online and other Office 365 services, including Outlook, Excel, Word, OneDrive, and Teams, will be instrumental in delivering high-quality training programs that empower users to maximize the potential of these platforms.

Key Responsibilities:

• Develop comprehensive training materials, including presentations, documentation, videos, and interactive tutorials, covering SharePoint Online and various Office 365 services.
• Design and deliver engaging on-demand training courses via online platforms, ensuring content is accessible and user-friendly.
• Conduct live training sessions, workshops, and webinars to educate users on SharePoint Online and Office 365 functionalities, best practices, and tips.
• Customize training programs to address specific client requirements, industry standards, and organizational goals.
• Collaborate with subject matter experts, instructional designers, and technical teams to ensure training materials are accurate, up-to-date, and aligned with the latest platform updates and features.
• Evaluate training effectiveness through assessments, surveys, and feedback mechanisms, and continuously improve training content and delivery methods based on insights gathered.
• Provide ongoing support and guidance to users, addressing queries, troubleshooting issues, and fostering a positive learning environment.
• Stay abreast of industry trends, emerging technologies, and advancements in SharePoint Online and Office 365, integrating relevant insights into training programs.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Education, or related field (or equivalent experience).
• 2+ years of proven experience as a Technical Trainer or similar role, specializing in SharePoint Online and Office 365 training.
• In-depth knowledge of SharePoint Online architecture, features, and capabilities, as well as proficiency in other Office 365 services such as Outlook, Excel, Word, OneDrive, and Teams.
• Strong communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly and effectively.
• Experience in instructional design, curriculum development, and training delivery, with a focus on adult learning principles and instructional methodologies.
• Proficiency in creating multimedia training materials using tools like Microsoft PowerPoint, Camtasia, or similar software.
• Familiarity with learning management systems (LMS) and online training platforms is preferred.
• Relevant certifications such as Microsoft Certified Trainer (MCT) or SharePoint certifications are a plus.
• Ability to adapt to a fast-paced environment, manage multiple projects simultaneously, and work both independently and collaboratively within a team.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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