Sr. Admin

Job DescriptionJob DescriptionSenior Admin. & Clinical Support Specialist -Behavioral HealthJob Summary:

Middleton Family Medicine is seeking a Senior Administrative and Clinical Support Specialist that will play a crucial role in supporting the efficient operation of the Behavioral Health Department. This position combines high-level administrative duties with clinical support tasks, ensuring that both the administrative and patient care aspects of the department run smoothly. The ideal candidate will have experience in a healthcare setting, particularly in behavioral health, and possess a strong understanding of clinical workflows, regulatory requirements, and patient care processes.

Key Responsibilities:
Administrative Responsibilities:

• Compliance and Documentation:
  • Manage and collaborate on the credentialing process and enrollment for Behavioral Health Providers.
  • Assist in handling billing and insurance related matters for behavioral health services.
  • Ensure compliance with all relevant healthcare regulations, including HIPAA and state-specific requirements.
  • Maintain accurate and up-to-date records, including patient files, administrative logs, and departmental reports.
  • Assist in the preparation and submission of regulatory and accreditation documentation.

Clinical Support Responsibilities:

• Patient Coordination:
  • Assist clinical staff in managing patient flow, scheduling, ensuring that patients are seen in a timely manner and that all necessary paperwork is completed.
  • Coordinate communication between patients, families, and clinical staff, providing information and support as needed.
  • Assist in the triage of patient calls and inquiries, directing them to the appropriate clinical team members.
• Clinical Documentation:
  • Support clinicians in the accurate documentation of patient encounters, including the entry of data into electronic health records Athena (EMR) systems.
  • Prepare and manage patient consent forms, treatment plans, and other clinical documents.
  • Ensure that all patient interactions and clinical activities are documented in compliance with organizational policies and regulatory standards.
• Quality Improvement:
  • Participate in quality improvement initiatives aimed at enhancing patient care and departmental efficiency.
  • Assist in the collection and analysis of patient feedback and clinical outcomes data.
  • Work collaboratively with clinical and administrative staff to identify areas for improvement and implement changes.

Salary: 60K-67K Annually

Qualifications:

• Education:
  • Bachelor’s degree in Healthcare Administration, Psychology, Social Work, or a related field. Master’s degree preferred.
• Experience:
  • Minimum of 5 years of experience in an administrative or clinical support role within a behavioral health setting.
  • Previous experience in a supervisory or senior-level role is highly desirable.
• Skills:
  • Strong understanding of behavioral health practices and clinical workflows.
  • Proficiency with electronic health records (EMR) systems and other healthcare technology.
  • Excellent organizational, communication, and leadership skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Knowledge of healthcare regulations, including HIPAA compliance.
  • Credentialing experience preferred

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