Assistant General Manager
2 weeks ago
The Assistant General Manager ("AGM") for the Fairfield Inn & Suites by Marriott Orlando International Drive/Convention Center, assists the General Manager ("GM") in managing the hotel day-to-day operations, assures optimum performance and continual improvement in guest satisfaction and associate satisfaction. The AGM will be working very closely with an experienced, high-energy GM
The AGM is hands on in managing the hourly staff, including scheduling, directing, and overseeing their daily activities and training. The AGM is expected to provide leadership to the staff to promote an exceptional workplace. The AGM also must ensure that safety and security procedures are in place in accordance with company guidelines and standards for all associates and guests. The AGM tends to all facets of the hotel in the absence of the General Manager. AGM is responsible for the HR administration of all HR functions for the property, to include recruitment, hiring, benefits administration, counseling, recognition, and orientation. The AGM is a part of the management team and will aid in talent development and training of staff at the property.
- Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
- Ensure high standards in customer service including reservations, guest check-in and check-out, billing and inquires.
- Assist the GM in supervising and training front desk staff.
- Assist with covering front desk and night audit shifts as needed.
- Maximize revenue and occupancy.
- Creating a positive team-oriented environment focused on the guest.
- Ability to work well under pressure, multitask and prioritize.
- HOTEL EXPERIENCE REQUIRED** Two - four years of hotel experience in a supervisory/leadership role preferred.
- Marriott property experience preferred.
- Organizational skills are a must.
- Room master experience is a must.
- Leadership experience is a must.
- Excellent communications skills required.
- Must be proficient in Microsoft Office.
- Must be able to work a flexible schedule for AM/PM coverage, including weekends and holidays.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
StepStone Hospitality is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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